Assistant Manager, Operations Command Centre (Autonomous Vehicles)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.

In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Role

You will play an important role within the business team leading the execution of autonomous vehicle pilots. You will be someone on the ground, directly overseeing the human operators who are essential to our daily service. This role is a blend of people management, operational planning, and incident response, focusing on the safe and efficient execution of our AV missions.

You will report to the Manager, Fleet Operations (Autonomous Vehicle) in our Tampines office.

The Critical Tasks You Will Perform

• Serve as the primary supervisor for our team of safety supervisors, in-vehicle safety operators, and remote operators. Your main responsibility is to ensure they are performing their duties safely and effectively during daily operations.
• Manage all aspects of driver and operator scheduling, including shift assignments and timekeeping. Collaborate with hiring and training teams on the hiring, onboarding, and continuous training of all operational staff
• Lead daily AV service operations across field deployments and command center activities, ensuring safe and reliable mission execution.
• Coordinate command center escalation workflows for operational disruptions, autonomous system anomalies, vehicle faults, or incidents.
• Serve as a PoC for all in-field events, including vehicle-level faults, collisions, or unexpected autonomous system behavior.
• Develop and implement operational guides, standard operating procedures (SOPs), and performance metrics (KPIs) for the fleet.

What Essential Skills You Will Need

• Diploma or Degree holders
• 5+ years of experience in operations, logistics, transportation, or fleet management
• Experience managing shift-based operational teams in live operational environments
• Technical knowledge or direct experience with autonomous vehicles, robotics or IoT deployments is a plus
• Demonstrated experience supervising drivers, operators, or a field-based team is required
• Familiarity with safety management systems and risk assessment methodologies
• Experience with autonomous vehicles, robotics, mobility platforms, or remote operations systems is a strong plus
• Comfortable working in fast-changing operational environments with evolving processes and technologies
• Strong stakeholder management and cross-functional coordination skills
• Clear and articulate communication with the ability to coordinate effectively during high-pressure operational events

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.