Business Insights and Digital Experience Analyst

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID: Qualified candidates must live within a 180-mile radius of the hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATION: Dunwoody, GA

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

The Business Insights Analytics (BIA) area within State Farm Enterprise Technology Department is seeking a candidate to research, measure and analyze customer claim digital experiences across Web and native app platforms. Selected candidate will have proven skills combining complex data sets from click stream data and operational data in AWS for analysis and reporting purposes.

Findings will be shared through verbal and written reports communicating insights specific to trends, anomalies, and opportunities with a customer-centric and data-driven approach. Candidate selected will be a member of the BIA-Claims Digital Customer Experience team and partner with Enterprise Technology product teams and Claims business partners.

• Build and interpret data sets to generate customer-centric insights and measurable, actionable outcomes for stakeholders.
• Demonstrate the ability to quickly learn new technical and business concepts.
• Possess strong curiosity and a passion for understanding products, processes and problems thoroughly, constantly asking "Why?" and wanting to know more to develop a greater understanding of the topics being explored.
• Communicate complex messages and results effectively through compelling visual storytelling and verbal presentations.
• Support end-to-end measurement and continuous improvement of customer digital experiences across web and mobile.
• Maintain high integrity, autonomy, self-motivation, and strong work ethic—managing multiple complex efforts with strong time/project/organizational skills and learning agility.

Qualifications

Required Skills

• 3 plus years with retrieving and analyzing data from multiple data sources using SQL or Python.
• BI Visualization tool experience with AWS Quick/Quicksight or Power BI
• Click Stream Data experience with Adobe Analytics or Google Analytics
• Demonstrates broad business acumen in insurance, including knowledge of claim handling and digital self-service capabilities.
• Note: This job includes some reporting responsibilities, but primarily it is a business intelligence job.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $97,000 - $123,000 Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!