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Amazon.com Inc
World-class customer delivery experiences drive Amazon"s flywheel. When customers trust that their orders will arrive on time, they order more - which drives selection, lowers costs, and attracts even more customers. The Customer Delivery Excellence team exists to keep that flywheel spinning by ensuring every link in the supply chain delivers on our promise to customers.
We"re looking for an analytical problem-solver who wants to apply their SQL and visualization skills to real-world logistics challenges that impact millions of customers daily.
As a Business Analyst on this team, you"ll analyze operational data across our fulfillment and transportation network, build dashboards that track delivery performance, and surface insights that help leadership make better decisions - all in service of delivering packages on time and in full.
Key job responsibilities
You"ll start your day reviewing data refreshes and validating dashboard accuracy. You may spend time writing SQL queries to investigate a trend flagged by your manager, then join a working session with a senior analyst to refine a visualization.
In the afternoon, you might meet with an operations partner to understand their reporting needs, then build out the analysis using established data models and the team"s data dictionary.
This team is part of Amazon"s Global Transportation Services organization. We are data scientists, analysts, and program managers who leverage customer experience signals to raise the bar on fulfillment and delivery performance.
We build analytical products, implement scalable improvement mechanisms, and manage carrier relationships to mitigate supply chain risks - ensuring business decisions across technology, fulfillment, and transportation result in world-class on-time execution.
Analysis Skills, Business Analysis, Cost Control, Cross-Functional, Customer Experience, Data Analysis, Data Modeling, Data Science, Data Visualization, Data Visualization Tools, Leadership, Logistics, Metrics, Needs Assessment, Operational Audit, Operational Improvement, Order Delivery, Performance Analysis, Performance Management, Problem Solving Skills, Product Development, Project/Program Management, Relationship Management, Reporting Dashboards, Reporting Skills, Requirements Management, Risk Management, SQL (Structured Query Language), Supply Chain, Tableau, Time Management, Trend Analysis
Amazon.com Inc
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences.
And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset.
“Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
10,000 employees or more
Retail
1994
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