Fulfilment Operations Manager - Home Grown F&B Brand

Company Overview

Our client is a prominent, locally grown F&B business dedicated to delivering premium food and beverage concepts to the Singaporean foodies. They have also expanded to a lifestyle brand with close to 10 outlets in Singapore. With a commitment to excellence and a passion for providing exceptional service, they have established themselves as a leader in the local F&B scene.

Job Summary

We are looking for an intelligent, genuine and systematic Fulfillment Operations Manager to oversee the end-to-end fulfillment and production process within the fast-paced F&B business. The ideal candidate is detail-driven, proactive, and passionate about operational excellence, and has a desire to gain serious exposure to the ins and outs of the F&B/lifestyle business and be at the heart of business operations.

Key Responsibilities

• Develop and implement a robust inventory tracking system (C&K Systems) to enhance accuracy, minimise waste, and improve efficiency.
• Oversee end-to-end fulfillment operations, ensuring timely order processing, packing, and dispatch.
• Manage warehouse operations, including stock receiving, storage, and distribution of perishable and non-perishable food products.
• Track and analyze key fulfillment metrics, including order accuracy, lead times, and inventory turnover.
• Ensure on-time and accurate deliveries by managing daily fulfillment and coordinating with logistics partners, cold chain providers, and 3PL vendors.
• Streamline fulfillment workflows to handle high-volume operations, peak periods, and demand fluctuations efficiently.
• Conduct regular stock audits, cycle counts, and demand forecasting to prevent shortages and overstocking.
• Ensure strict compliance with Singapore’s food safety regulations (SFA) and import/export guidelines.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5-10 years of experience in fulfillment, logistics, inventory management, or warehouse operations in the F&B industry is mandatory.
• Experience working with last-mile delivery, cold chain logistics, and 3PL coordination.
• Strong understanding of inventory management systems fulfillment workflows.
• Familiarity with food safety regulations in Singapore, including SFA (Singapore Food Agency), NEA (National Environment Agency), and HACCP standards.
• Strong communication skills with an analytical mindset and a structured, process-driven approach.

The successful candidate will get to be at the heart of the business's operations, working closely with suppliers, logistics partners, and internal teams to optimise fulfillment workflows. If you thrive in a dynamic environment, enjoy solving operational challenges, and are eager to gain deep exposure to the inner workings of the F&B industry, this is the perfect opportunity for you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you give us permission to store and use your data for recruitment purposes in accordance with our privacy policy.