Delivery Manager (GDS, Pega)

Delivery Manager (Agile) – Permanent

📍 Location: Manchester, UK

🏢 Working Model: Hybrid – 4 to 5 days per month in the Manchester office after an initial onboarding period

🔒 Security Clearance: Active SC Clearance or SC-Eligible candidates can apply

💰 Salary: £75,000 – £80,000 per annum (Gross)

📄 Employment Type: Permanent

About the Role

We are looking for an experienced Delivery Manager to join a high-performing delivery community supporting the development and maintenance of digital services used by UK citizens. You'll play a key role in enabling multidisciplinary teams to deliver complex digital solutions while fostering a culture of collaboration, continuous improvement, and user-centric delivery.

As part of a broader delivery community, you'll be accountable for one of several delivery teams, helping drive successful outcomes through Agile leadership, stakeholder engagement, and effective delivery management.

Travel Requirements

During the first 8 weeks, you will be expected to travel to the Manchester office 2 days per week to support onboarding and team integration. Following this period, office attendance will typically reduce to 5–7 days per month, offering excellent hybrid working flexibility.

Key Responsibilities

• Lead and facilitate Agile ceremonies including Scrum and Kanban events.
• Guide teams through the full product delivery lifecycle.
• Break down complex challenges into manageable deliverables for delivery teams.
• Identify, manage, and mitigate delivery risks and blockers.
• Act as the team's servant leader, removing obstacles and enabling delivery success.
• Collaborate closely with Product and Engineering teams to align scope, priorities, and timelines.
• Use delivery metrics, KPIs, velocity tracking, and trend analysis to monitor team performance and drive continuous improvement.
• Promote a culture of learning, feedback, and iterative improvement.

Skills & Experience Required

• Strong experience in Delivery Management, Agile Delivery, Project Management, or Application Delivery Management.
• Approximately 10–15+ years' relevant experience in delivering technology or digital programmes.
• Excellent stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Strong understanding of Agile methodologies including Scrum and Kanban.
• Experience using delivery tools such as Jira and Confluence.
• Ability to prioritise and negotiate backlog items to maximise user value and delivery outcomes.

Desirable Experience

• Experience working in environments focused on user outcomes and user needs, rather than solely features or story point delivery.
• Understanding of GDS (Government Digital Service) standards and experience working within multidisciplinary teams.
• Experience within Central Government or public sector environments.
• Knowledge of case management/caseworking environments.
• Exposure to Pega would be advantageous.

Why Apply?

• Competitive salary of £75,000–£80,000
• Flexible hybrid working arrangement
• Opportunity to work on meaningful digital services that impact UK citizens
• Collaborative Agile environment with multidisciplinary teams
• Long-term permanent career opportunity

Candidates with active SC Clearance or eligibility to obtain SC Clearance are strongly encouraged to apply.