Operations & Logistics Manager

Matthew Ely Jewellery is looking for a highly organised, proactive and tech-savvy Operations & Logistics Manager to join the team at our Woollahra Workshop & Boutique.

• This is a hands-on role for someone who thrives on organisation, communication and problem-solving, and loves finding better ways to make a busy business run seamlessly.WHAT YOU’LL DOCoordinate 100+ active custom jewellery orders and repairs
• Manage production schedules, priorities and workshop capacity
• Liaise daily with jewellers, setters, suppliers and subcontractors
• Coordinate secure movement of jewellery between our boutique, workshop and suppliers
• Manage suppliers, purchasing, inventory and stock levels
• Identify opportunities to improve costs and purchasing efficiencies
• Improve operational workflows across Retail Edge, HubSpot, Shopify, Asana and Xero
• Explore and implement new technology, software and AI opportunities
• Develop SOPs and improve operational processes
• Oversee insurance, security requirements and operational risk
• Coordinate communication across sales, workshop, accounts, marketing and management
• Help ensure every client piece is delivered beautifully and on time
• WHO WE’RE LOOKING FORYou’ll be someone who is:
• Exceptionally organised with outstanding attention to detail
• A confident, clear communicator who is comfortable coordinating multiple people and priorities
• Highly tech-savvy and able to learn new platforms and systems quickly
• Curious about emerging technology and confident exploring how AI can improve business processes
• Confident managing multiple projects, deadlines and moving parts simultaneously
• Proactive and solutions-focused, with the initiative to identify and solve problems independently
• Commercially minded, with an eye for efficiency, costs and continuous improvement
• Calm and capable in a busy, fast-moving environment
• Comfortable taking ownership and following things through from start to finish
• EXPERIENCEStrong project management, coordination and organisational experience is essential
• Demonstrated ability to quickly learn and confidently use new technology and business platforms
• Experience with CRM, ERP, project management or similar operational systems
• Strong written and verbal communication skills
• Experience coordinating suppliers, logistics, inventory or complex workflows is highly regarded
• You might currently be an Operations Coordinator, Project Manager, Business Manager, Office Manager or experienced Executive Assistant looking to step into a broader operational role.

This is an opportunity to become the operational backbone of Matthew Ely Jewellery, helping us strengthen our systems and processes as the business continues to grow.

Based in Woollahra, Sydney (on site).

Interested? We’d love to hear from you. Please send through your CV and a short cover letter.