Project Manager

About the Role

We’re looking for an experienced and proactive Delivery Project Manager to join our growing Delivery team in a pivotal year of scale. In this role, you will own project setup, execution, and ongoing system maintenance—ensuring our internal teams stay aligned and our system is fully enabled to deliver a seamless client experience and long-term value.

You will lead cross-functional efforts, juggle multiple priorities, and drive project success through strong organization, clear communication, and effective problem-solving.

What You’ll DoProject Setup & Implementation: Lead North American projects from kickoff through full go-live. Manage delivery timelines to ensure high-quality, on-time implementations. Operational Ownership: Oversee our system setup, client requests, and overall system stability, ensuring reliable long-term performance.

Client & Stakeholder Management: Serve as the primary point of contact for our internal teams- Operations, Customer Success, Product & Sales. Build strong relationships, maintain transparency, and ensure alignment with client needs. Issue & Risk Management: Proactively identify risks, recurring issues, and client concerns.

Escalate as needed and collaborate cross-functionally to resolve bottlenecks and drive client satisfaction. Performance Tracking & Reporting: track and report on KPIs to measure delivery success and project health. Continuous Improvement: Conduct post-project reviews, analyze results, identify trends, and optimize delivery workflows to improve efficiency, scalability, and overall client experience.

What We’re Looking ForLocation & Time Zone: Based in the U.S. or Canada Eastern or Central Time Zone to align with global delivery schedules.

This role is remote; however, candidates located in the Chicago area are preferred and would be expected to work from our Chicago office 2–3 days per week. 5+ years of project management experience leading complex, technical projects in fast-paced, global technology environments, including distributed teams across multiple time zones.

Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Engineering, Information Systems, or a related field. PMP certification (or equivalent project management training) is a strong advantage.

Proficiency in project management tools (Jira preferred)Hands-on experience leveraging AI tools and designing automated workflows to streamline processes and enhance operational efficiency. Exceptional interpersonal and leadership skills - a people-oriented leader with charisma and the ability to inspire collaboration and trust.

Strong ability to navigate complex systems, drill down into details, and apply structured problem-solving. Proven success in cross-functional collaboration, aligning diverse teams toward shared goals. Excellent communication and presentation skills, with the ability to influence stakeholders at all levelsAnalytical mindset with the ability to extract, interpret, and apply data to inform decisions.

Highly organized and detail-oriented, with proven ability to prioritize, multitask, and work independently while staying focused in a distributed work setting. A self-starter with a proactive, can-do attitude and passion for delivering results and driving continuous improvement.

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