Business Analyst

Macquarie’s Banking and Financial Services division is a leading technology-driven digital bank, focused on delivering intuitive, secure, and exceptional financial services to our clients.

Within our Data, Digital and Delivery Enablement division, the Customer Core team serves as the single source of truth for customer data, managing core customer identities, profiles, and registry services while driving the development of next-generation, intelligent customer data platforms.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future. What role will you play?

As a Business Analyst in the Customer Core team, you will help shape the future of our customer data and customer relationship management platforms. You will work closely with product, engineering, and business stakeholders to define and prioritise initiatives that simplify customer processes, improve data quality, and introduce intelligent automation capabilities.

Your role will focus on translating business needs into actionable solutions, supporting product roadmaps, and delivering improved customer and operational outcomes through innovative technology.

• What You Offer4+ years’ experience as a Business Analyst within financial services, financial technology, digital platforms, or similarly complex environments
• Experience working with customer relationship management platforms and exposure to artificial intelligence, automation solutions, workflow tools, or machine learning-driven products
• A proven ability to simplify complex business processes, improve operational efficiency, and enhance customer experiences through effective solution design
• Strong technical awareness, including experience querying databases using SQL and an understanding of application programming interfaces, microservices, and modern digital platforms
• Excellent communication, stakeholder management, and collaboration skills, with experience working in Agile delivery environments and the ability to translate technical concepts into clear business outcomes while managing ambiguity and change effectively
• We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What We Offer

Benefits

• At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you.
• Macquarie employees can access a wide range of benefits which, depending on employment type, include:1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment
• About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank.
• You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
• Inclusion at Macquarie We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected.
• Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.