Program Manager

Company Introduction:

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Group Division:

Arrow Off Road Stratford was established 100 years ago, developing our people has been a core function and commitment of our business. Our culture is built on safety, integrity, and a commitment to partnering with our customers. We offer our people a commitment to quality and continuous improvement, and the opportunity to implement innovative ideas.

At our Stratford Facility, we fabricate and assemble components for heavy truck, defense, and off-road equipment companies. We feature fitting and welding, metal forming, saw cutting, painting, assembly departments, and manufacture everything from small components to large structures, sheet metal to heavy plate.

Compensation Range

$97,000-$124,000

Position Summary

The Program Manager will perform tasks to maintain the flow of communication between Arrow locations and the customers. The function of this position ensures that the ongoing and evolving needs of customers are serviced. Coordinates information from internal departments to prepare quotes for customer products and/or to address any customer concerns and engineering changes on current products.

Feeds back information to departments pertaining to customer expectations and/or issues.

This position will report to the Engineering Manager, with a dotted-line reporting relationship to the General Manager.

Primary Responsibilities

• Capable of managing a program from inception to completion.
• Responsible for identifying new business development prospects and developing strategies to secure new business.
• Develop customer and program-specific pricing strategies.
• Assist as part of the commercial process in developing quotations for potential new business.
• Adjust pricing on a regular basis for industry commodity adjustments.
• Interact regularly as the face of Arrow with our customers, supporting new business development activities.
• Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.
• Reviews industry policies and procedures to ensure data accuracy, security, and regulatory compliance.
• Prepares and support/participate in Customer presentations.
• Provides technical support for the engineering process.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Tracks and reports on engineering targets (BOM cost, quality, customer and/or internal plant delivery timing, performance, project, and department engineering budget, etc.) for all assigned projects.
• Ensures engineering timing plans, defect/issues list, risk assessments, and lessons learned are created and maintained and provides engineering status for project reviews (e.g. APQP milestones, etc.) according to program timing for all assigned projects.
• Ensures compliance with Company procedures (e.g. Process
• Work Instructions) and applicable standards (e.g.).
• Complies with the requirements of Quality Operating System (QOS).
• Maintains a thorough knowledge of product design techniques and all CAD software systems.
• Understanding of the concepts of synchronous manufacturing and lean production manufacturing methodologies and the ability to formulate and implement a tactical plan.
• Participates in Continuous Improvement and assists in its implementation on an ongoing basis, implementing lean manufacturing principles to improve plant productivity.
• Assists in the commissioning of new plants/ lines, equipment, and other systems to ensure that the introduction into the production facility is managed efficiently and with minimum disruptions.
• Follows safe work procedures;
• Uses appropriate personal protective equipment (PPE); Uses workplace tools and equipment as instructed;
• Reports workplace hazards, injuries, and illness as soon as possible following the event.
• Comply with duties and responsibilities as per the Occupational Health and Safety Act and ensures corrective action is taken when violations occur.
• Performs other duties as necessary for completion of projects and achievement of departmental goals.
• Performs other duties as necessary in support of business objectives.
• Ensures that facilities are in full compliance with all safety regulations.
• Follows and complies with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e., IATF, ISO 14001)
• Characteristics
• Hands-On, Roll-Up-Your-Sleeves personality
• Bias for action - reacts promptly to issues with appropriate actions/responses.
• Ability to thrive in a “Lean and Mean” resource-conscious organization.
• Capable of managing multiple challenging assignments concurrently; moving swiftly and decisively, but collaboratively and effectively with others
• Effective problem solver
• Perceptive, responsible, and accountable
• Collaborator
• Educational Requirements, Skills, and Abilities:
• University Degree in the Mechanical Engineering field
• Requires a bachelor's degree and 3-5 or more years of experience in the field or in a related area.
• In-depth knowledge of process improvement tools, product design techniques, mechanical drawing standards, and GD&TPrior experience with metal cutting, forming, welding (manual and robotic) and machining.
• Knowledge of Lean techniques
• Ability to travel if required.

What We Offer

• Your Benefits PackageAt Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.

Health & WellnessHealth, dental, and vision coverage from day one!

Virtual healthcare with Lumino HealthEmployee and Family Assistance Program (Homewood Health)Fitness membership discountWork boots and prescription safety glasses program Financial

Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Attendance Bonus & Profit Sharing
• Employee Discount Program
• Time Off & Culture
• Three weeks vacation days to start
• Regular company events and team activities
• Supportive, inclusive workplace culture
• Career Growth
• Tuition reimbursement for job-related education and training
• Arrow is committed to diversity and inclusion.
• We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates please note, we do not use AI for application screening. Disclaimer: Only emails from talent@arrowmfggroup.com are official. Any other contact is unauthorized. #IND-HP