IS Business Analyst-Senior (1053) – Information Technology, Office of the City Administrator (150173)

Under general direction, oversees the more difficult and complex aspects of the systems development cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the primary MIS resource for an organization with a complex and/or core business system.

The Senior IS Business Analyst is the advanced journey level in the Business Analyst series. Positions at this level are distinguished from the journey level Business Analysts by the greater difficulty and complexity of the analytical tasks, and is distinguished from the Principal by the limited supervisory responsibilities or the responsibility for smaller projects.

Positions at this level require highly specialized knowledge, abilities, skills, and experience and often exercise independent judgement in the performance of their duties; and possess technical or functional expertise beyond that expected at the journey level. The Senior IS Business Analyst must have excellent communication skill to work directly with team members and customers.

As part of a team, this position will collaborate, create, and maintain various forms of documentation and training. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. Employee has greater authority over assignments and decisions required to complete the work than lower level positions.

Examples of Important and Essential Duties

• Identify opportunities to improve business processes through automation and assist in preparing proposals to acquire or develop new systems and applications.
• Analyze data processing needs, research and evaluate software to meet departmental goals, and assist in developing the evaluation criteria for software.
• Determine operating characteristics and requirements, develop or modify and document the general system design, write detailed design specifications, and conduct walkthroughs for proposed solutions to system problems.
• Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems or applications, ensuring the system design meets the needs of the users.
• May install and enhance software; program, test, debug, and install new/modified programs.
• Provide technical support for computer systems and applications, including consulting on application analysis, troubleshooting system problems, and implementing solutions.
• Conduct system analysis and programming activities for complex systems, document new and modified systems and programs, coordinate user training on new capabilities, and convert new programming from test to production.
• Interface with users to determine system needs and requirements, instruct users on newly implemented systems, define system requirements, design and code programs, and review the impact of system modifications on existing systems.
• Prepare or assist clients in preparing service requests to implement system changes, determine the level of effort and cost required, and prioritize the requests.
• May provide technical production support for online and batch systems, assist with setting the processing schedule, and update and produce reports.
• Coordinate with outside vendors and contractors to complete projects and service requests, define their work, assign tasks, and evaluate their performance.
• May determine the structure of databases, normalize data, perform data conversion between platforms, and design, develop, and generate routine and ad hoc reports in response to user needs.
• Determine appropriate security levels for systems to ensure data integrity, and test database applications to assure functionality and effectiveness in performing to desired specifications.
• Performs related duties as required.