DevOps and Technical Support Engineer

• Cloudsine (https://www.cloudsine.tech) is an up and coming Web and Gen
• AI security technology company headquartered in Singapore.
• Our flagship software, Web
• Orion® (https://www.weborion.io), is already trusted and used by large enterprise customers such as
• Banks, Government, Telcos, and Large Forbes Global 2000 companies spread across Asia including Australia, Indonesia, India, Philippines, Hong Kong and Singapore.

Now, we're takingon the next frontier: building a GenAI Security Suite to defend against AI attacks such as Prompt Injection, Data Poisoning, etc from OWASP Top10 forLLM. We're looking for a curious, hands-on DevOps Support Engineer to own thefront line of our AWS infrastructure and customer support — working daily with modern AI tools like Claude and Cursor, and learning directly from seniorengineers and cybersecurity experts.

If you're a fresh graduate who loves solving problems and wants a genuine foothold into cloud engineering and cybersecurity, this is your chance to shine!

What you will be working on

• Monitor and maintain our AWS infrastructure(compute, storage, networking) to deliver a reliable, secure customerexperience
• Own incoming infrastructure and customer supporttickets end to end: triage against the severity matrix, respond within SLA,investigate, resolve or escalate, and close the loop with the customer
• Troubleshoot infrastructure and product issues,diagnose underlying causes across multiple products and cloud environments, and communicate findings to the relevant technical team
• Assist with AWS and product administration,including provisioning, access management, onboarding, offboarding, and general account administration
• Participate in a 24x7 on-call rotation,including onsite response to selected large customers
• Use modern AI tooling such as Claude and Cursordaily to write scripts, automate infrastructure tasks, and diagnose issues faster
• Get hands-on exposure to day-to-day security operations, helping keep our AWS infrastructure locked down, with direct training from senior engineers and cybersecurity experts
• Maintain and improve internal supportdocumentation (runbooks, FAQs) as new cases are resolved
• Work with the engineering team on recurringissues that need product-level fixes, providing well-documented reproductionsteps and customer impact context
• Support customer onboarding activities
• Identify processgaps across DevOps and Customer Support and build features and automation toreduce manual effort and response time.[Da1]

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What we are looking for

• Fresh graduate with aBachelor's Degree in Information Technology, Computer Science, or a similarfield from a recognised university
• Basic knowledge of AWS (EC2, S3, IAM, VPC, orsimilar), computer networking, SSL/TLS, CDNs, software development, containers,and Linux
• Able to communicate technical findings clearlyand professionally in written English to customers of varying technical depth,including sensitive government and enterprise accounts
• Comfortable participating in a 24x7 on-callrotation, including responding to infrastructure alerts outside regular workinghours
• Hands-on AWS project experience (schoolprojects, internships, or personal labs), or an AWS CloudPractitioner/Associate certification, is a plus
• Scripting experience in Python or Bash, andbasic SQL knowledge, are a plus
• Prior experience (internship, attachment, orproject work) in a DevOps, cloud infrastructure, technical support, SOC, NOC,or MSSP environment is a plus
• Personal experience using AI coding tools(Claude Code, Cursor, Copilot, etc.), even informally for school projects, is aplus
• Only Singapore citizens and PRs need apply
• Based in Singapore

Interested applicants, please drop us a note at hr@cloudsine.tech with your CV and cover letter.