Business Analyst – Automation & RPA (Fraud Operations)

Business Analyst – Automation & RPA (Fraud Operations)

Location: Hybrid

Employment Type: Contract

Target Experience: 3–7 years (Business Analysis, Automation, or Process Improvement)

Role Overview

The Business Analyst – Automation & RPA will support Robotic Process Automation (RPA) and automation initiatives within Fraud Operations, operating as a hybrid Business Analyst and Project Manager.

This role partners closely with Fraud Operations teams, Automation Developers, IT, and external vendors to identify automation opportunities, define requirements, and drive successful delivery of automation solutions into Business‑as‑Usual (BAU).

The ideal candidate is detail‑oriented, able to build rapport quickly with operational stakeholders, and comfortable translating high‑level process maps into clear, actionable requirements and delivery plans. This role is hands‑on in opportunity discovery, requirements documentation, project planning, testing, and deployment support.

Key Responsibilities

Automation Opportunity Discovery & Process Analysis (BA Function)

• Partner with Fraud Operations teams to assess current‑state processes and identify automation and efficiency opportunities.
• Review and validate high‑level process maps, then conduct working sessions and side‑by‑sides with business users to define detailed process steps, decision points, risks, and exceptions.
• Analyze process complexity, controls, and operational risk considerations relevant to Fraud workflows.
• Clearly articulate automation opportunities, business value, and feasibility to both technical and non‑technical stakeholders.

Requirements Definition & Documentation (BA Function)

• Lead light‑to‑medium requirements documentation efforts, translating operational needs into clear, structured automation requirements.
• Produce deliverables including:
• Process flows and functional requirements
• Use cases and user expected results
• Automation intake documentation
• Test cases and acceptance criteria
• Validate requirements with stakeholders through walkthroughs and reviews to ensure alignment with business needs and automation standards.
• Act as a liaison between Operations, Automation Developers, IT, and vendors to ensure requirements are fully understood and achievable.

Project Planning & Delivery Management (PM Function)

• Build and manage automation project plans
• Define tasks, milestones, dependencies, and timelines aligned to RPA delivery frameworks.
• Coordinate day‑to‑day project activities across business, development, and vendor resources.
• Track progress, manage risks and issues, and proactively drive delivery to key milestones.
• Support prioritization and sequencing of automation initiatives across Fraud Operations.

Testing, Deployment & Change Management

• Develop and execute test plans; support user acceptance testing (UAT) and defect triage.
• Partner with Automation Developers to validate solutions meet operational expectations with minimal production issues.
• Support change management activities including readiness assessments, stakeholder communication, and BAU transition planning.
• Assist with documentation and handoff materials to ensure smooth adoption and operational sustainment.

Stakeholder & Vendor Engagement

• Serve as a central point of contact between:
• Fraud Operations
• Automation / RPA development teams
• IT partners
• External automation vendors
• Engage with vendors or internal automation teams to understand solution capabilities, deployment effort, and constraints.
• Build strong relationships with operational leaders and subject matter experts through credibility, responsiveness, and clear communication.

Technology & Systems Exposure

• RPA platforms: UiPath, Blue Prism
• Internal or homegrown Process/Automation Management Applications (PMAs)
• Fraud and financial services platforms, including:
• Fiserv
• FIS
• Equifax
• NetReveal (case management and alert management)
• Familiarity with SDLC and RPA delivery lifecycles

Pay: $45.00-$70.00 per hour

Work Location: Hybrid remote in Toronto, ON