Data Analytics Senior Analyst

Data Analytics Senior Analyst will be a crucial member of a high-performance team, Attrition Insights Center of Excellence (CoE), the source of truth for renewals and attrition data & analytics at Salesforce. Successful candidates will be able to use data to drive insights, provide strategic recommendations, uncover trends, build scalable assets and data models.

Responsibilities

• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.
• Collaborate with Data Architecture and Data Engineering to enhance data infrastructure and data governance
• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders
• Build and deliver presentations with recommendations to senior executives
• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered
• Understand the underlying data architecture supporting the Renewals business and identify drivers of attrition

Desired Skills and Experience

• 4+ years of management consulting and/or business operations experience
• Degree in a quantitative field or equivalent relevant experience required.
• Proficiency with SQL (Snowflake) and Tableau. Python and/or R a plus
• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment
• Strong presentation skills
• Familiarity with CRM and data management
• High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)
• Strong communication skills, both written and verbal
• Use of AI in daily operations
• Strong situational analysis, negotiation, and decision-making abilities.
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Skills

Analysis Skills, Artificial Intelligence (AI), Automation, Business Intelligence, Business Model, Business Operations, Communication Skills, Customer Relationship Management (CRM), Data Analysis, Data Management, Data Modeling, Data Processing, Data Sets, Management Consulting, Metrics, Negotiation Skills, Operations, Presentation/Verbal Skills, Process Improvement, Python Programming/Scripting Language, R Programming Language, Reporting Dashboards, SQL (Structured Query Language), Salesforce.com, Scalable System Development, Tableau, Writing Skills

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Tableau Software