Travel Operations Manager (United States)

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You will collaborate with the Regional Travel Manager to identify and address service-related issues such as quality control and service level adherence, and partner with local offices and our Travel Management Company to improve service support.

You will proactively address and report on policy compliance and related issues by not only providing recommendations on policy and process updates, but by also influencing behaviors to ensure a high level of policy adherence.

Additionally, you will partner with local finance, tax, and payment teams to resolve policy, approval, or payment issues, and identifying and correcting process gaps to ensure a seamless traveler experience.

You will partner with the Regional Travel Manager to support and drive both global & regional travel initiatives and bring efficiencies in your areas. You must be able to identify gaps and opportunities for improvement to drive continuous improvement in our operations.

You will balance working with a global team to meet wider goals and objectives while aligning these with the needs and objectives of local stakeholders.

You will work closely with Travel Category Managers on key supplier relationships for air, hotel, and car rental services, and you will address service and contractual matters, ensuring optimal outcomes. Together with the Regional Travel Manager, your efforts will align with and achieve the broader goals set forth by Optimize Travel.

Your Qualifications and Skills

• Undergraduate degree and demonstrable intellectual curiosity through professional training, advanced degree or professional impact
• 5+ years of relevant corporate travel experience in North America, GDS knowledge is a plus
• Demonstrated record of impact in previous roles
• Ability to thrive in a complex organization
• Distinctive expertise and problem-solving skills, demonstrated through impact on complex, sensitive, time-critical issues
• An entrepreneurial, collaborative attitude with interest and aptitude for working as part of a global team across countries and cultures
• Exceptional demonstrated judgment and integrity
• Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment
• Outstanding communications and listening skills