Technical Supervisor, Group Contracts

Company: CLIC

Department: Group Benefits

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: Bilingualism in English and French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Technical Supervisor, Group Contracts is responsible for leading the Group Contracts team, offering expert guidance, mentorship, and performance management. This role ensures compliance and risk mitigation while driving financial and operational performance through diligent monitoring, change management, dispute resolution, and maintaining accurate records.

The supervisor develops and updates complex policy wording to reflect new products, legislative changes, and evolving business practices. Additionally, this role oversees contract management initiatives aimed at improving procedures, increasing efficiency, and reducing operational costs

How You Will Create Impact

• Mentoring and provide guidance to Contract Department Staff on technical issues; maintain team skills matrix and monitoring staff learning and development; to observe and provide feedback to advance team members’ learning/knowledge.
• Manage workflow and resources to maintain quality and efficiency, assisting with tasks as needed.
• Maintain client experience service levels, where Policy wording changes will be completed within the time standard set forth with the change initiative.
• Establish schedule to update policy and booklet wording on a regular basis resulting in competitive policy and booklet that is easy to write and defend.
• Provides leadership and subject matter expertise in the interpretation of legislative and regulatory changes, including how they will impact current and future Group contracts/ products/services offered.
• Audit complex documents of Contract Analysts for understanding and accuracy in contract construction. Maintain Group Contract audit framework, executions, and reporting.
• Develop new, complex policy wording to accurately reflect new products, change in products or benefits, change in legislation or new legislation, change in admin or adjudication practices.
• Project SME/ Consultant to all Group Benefits strategic and operation initiatives, ie) determine key priorities and lead implementations, awareness of all corporate and department impacts, contribute to discussion papers ie) involving key partners, such as UW, legal, translation, marcomm etc.

To Join Our Team

• You have 6-9 years of experience in Group Benefits, Contract or in the law industry.
• You have a degree in Business Administration, contract law or in Journalism
• You have experience in Leadership and Coaching – Understanding, training or experience in coaching, developing & leading others with a high focus on teamwork & professionalism
• You are an expert oral and written communication, and proof-reading skills
• You have the ability to develop creative solutions to unique issues & opportunities
• You have the knowledge of underwriting concepts, group insurance benefits and contract law a definite asset
• You have the knowledge of relevant legislation, regulations, industry standards and impacts
• You are a good understanding of Group Insurance policies, wording, contracts etc.

How You Will Succeed

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $72,847 - $121,411

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.