Medical Translator and Liaison

Overview

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary

Goldbelt Glacier is seeking a Medical Translator and Liaison.

We welcome applications from all qualified candidates; however, individuals currently residing in Japan will receive priority consideration.

Responsibilities

Essential Job Functions

Translate medical statements and documents for outpatient, inpatient and emergency procedures to take to Japanese clinics and doctors.

Translate meetings between 18 MDG TRICARE Operations and Patient Administration (TOPA) staff, Referral Management Office (RMO) staff, executive staff, and off-base Japanese facilities concerning agreements for proper patient acceptance and billing of medical care given to our patients. Translate medical/clinical information written in English and/or Japanese for 18 MDG patients.

These translation duties may include translating documents and information received from medical professionals in the Japanese community. Translated documents will be uploaded into the Electronic Health Record in accordance with 18 MDG business practices. Translate Japanese technical medical information with Japanese case manager and/or provider(s)’ oversight into English for various 18 MDG projects and programs.

Translate for the executive staff, medical providers, case managers and other 18 MDG personnel, as required and after visiting hospital or transfers of patients’ off-base.

Translate emergency diagnostic tests and treatment and any medically related information that requires translation by the MTF. Translate 18 MDG payment procedures to off base facilities and provide necessary paperwork required by off-base facilities. Liaison Tasks/Translation. (For routine/non-emergent off-base medical appointments).

Function as the primary patient transfer liaison between medical disaster teams and accepting Japanese medical facilities, as needed, during Emergency Management (EM) scenarios and exercises. Serve as the translator between 18 MDG staff and 18 MDG patients that only speak Japanese.

Be the point of contact in collaboration with the TRICARE Case Managers (CM) for base physicians during patient hospitalization at Japanese facilities. Obtain daily/periodic medical reports and distribute them to the appropriate office(s) and/or personnel within 72 hours. In the event that the CM requires translation services to be expedited due to urgency, they may require additional personnel.

Every effort should be made to meet required timelines specified through this PWS and those requested by the CM for urgent requirement. Coordinating patients referred to Japanese medical facilities at least 48 hours prior to the scheduled time, meeting the patients at 18 MDG TRICARE lobby for the first time.

Then, escort patients to the host nation hospitals, coordinate services required, provide translation and interpretation services as required, and facilitate quality medical care. For a follow- up escort, meeting off base or at the referred Japanese medical facilities if feasible is permitted.

Translate all required information to facilitate the transfer, in-processing, care and out- processing for all patients requiring medical care at Japanese medical facilities.

Provide feedback within 72 hours to provider(s), TRICARE case manager(s), Referral Management Staff, and any other Military Treatment Facility (MTF) personnel as required using DD Form 2161 on any translation activity dealing with the transfer of patients during and after patient care is rendered.

This will include translating Japanese provider(s)’ information to and from the patient and Kadena provider(s). Request patients to complete a comment card as a measure to evaluate performance. Emergency Response (Transfer and Escort). Personnel shall accompany the MTF medical team during emergencies. Provide On-call services.

On-call services performed will be the same duties as the On-site MT. Gain access to the International SOS TRICARE Portal in order to familiarize themselves with an assigned patient’s off base referrals, authorization, and other information.

Upload documents for translation and upload the translations into the Electronic Health Record in accordance with 18 MDG work practices for documents that are not translated. Shall be available twenty-four (24) hours a day, seven (7) days a week to include U.S. Federal and Japanese Legal Holidays. The Government will coordinate all On-call services with this individual(s).

Qualifications

• Necessary Skills and Knowledge:
• Fluency in both the source and target languages, including medical terminology, to ensure accurate and effective communication between healthcare providers and patients
• In-depth understanding of medical terminology to accurately interpret and translate medical concepts, diagnoses, and treatments.
• Comprehensive knowledge of health literacy principles to ensure patients understand their medical information and instructions.
• Understanding of HIPAA regulations to maintain patient confidentiality and privacy during translations

Minimum Qualifications

• Must be proficient in English and Japanese.
• All employees performing services shall be proficient in understanding (reading, speaking, listening, and writing) English.
• They shall be capable of effectively communicating with patients and MTF staff.
• Knowledge of medical terminology is required.
• Both English and Japanese Proficiency test results are required to the Contracting officer within 5 days of contract award and when a new hire is hired.
• Shall have taken Medical Terminology course with a grade “C” or above or worked as a full time Medical Translator for at least one (1) year.
• Must be a US citizen.

Preferred Qualifications

• A thorough understanding of the military lifestyle and experience working with military family members.
• Working knowledge of relevant military, state, federal, and local laws and resources.
• Highly developed written, oral, and presentation communication skills
• An active Security Clearance is preferred.
• Pay And

Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience.

As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.