Senior Mortgage Operations Executive | Dubai, UAE

Senior Mortgage Operations Executive | Dubai, UAEDubai, UAE | Full-Time | Competitive Salary | Mortgage Operations & Case ManagementHamilton Bradshaw is partnering with a well-funded and ambitious UAE mortgage brokerage focused exclusively on Dubai and the wider UAE market.

Backed by Hamilton Bradshaw, the private equity firm founded by James Caan CBE, the business benefits from strong financial backing, strategic support and ambitious growth plans. Combining entrepreneurial agility with institutional backing, the company is building a modern mortgage brokerage designed around both the client and advisor experience.

The brokerage supports clients across the full mortgage lifecycle, including first-time buyers, home movers, investors, refinancing, equity release, off-plan purchases and non-resident applications. With access to a broad panel of UAE lenders, the business delivers tailored mortgage solutions across a broad range of client needs.

• As part of an exciting growth phase, we are seeking an experienced Senior Mortgage Operations Executive to become the operational backbone of the advisory team.
• This is a unique opportunity to work directly alongside senior mortgage professionals, helping drive exceptional client outcomes while building best-in-class operational processes.WHAT YOU WILL DRIVE, BUILD AND OWNManage mortgage applications from submission through to completion, ensuring every case progresses efficiently, accurately and in accordance with UAE regulations and lender requirements
• Coordinate with clients, banks, developers, trustee offices, real estate agents and internal stakeholders throughout the mortgage journey
• Maintain proactive communication with clients, providing updates and ensuring an exceptional customer experience
• Review and verify client documentation, ensuring accuracy, completeness and compliance before submission
• Identify risks, delays or bottlenecks within the mortgage process and take ownership of resolving issues quickly and effectively
• Maintain accurate records across CRM systems and internal reporting tools
• Support mortgage consultants with document collection, lender submissions and case progression activities
• Coordinate transfer appointments and final completion activities with all relevant parties
• Contribute to the development and continuous improvement of operational processes as the business scales
• WHAT IT TAKES TO SUCCEEDExperience within UAE mortgage operations, mortgage processing, banking operations or financial services administration
• Strong understanding of the UAE mortgage process, lender requirements and DLD procedures
• Exceptional organisational skills with the ability to manage multiple live cases simultaneously
• High attention to detail and commitment to accuracy
• Strong communication and stakeholder management skills
• Familiarity with CBUAE regulations, Al Etihad Credit Bureau processes and mortgage documentation requirements
• Proactive, solutions-focused mindset with the ability to work independently
• Comfortable operating within a fast-paced, high-growth environment
• Experience using CRM platforms and Microsoft Office applications
• WHY JOIN?Competitive base salary
• UAE visa sponsorship
• Comprehensive medical insurance
• Ongoing training, development and mentorship
• Modern Dubai office environment
• Direct exposure to an experienced mortgage advisory team
• Opportunity to help build and shape operational best practice from the ground up
• Backing from a highly respected investment group
• Clear opportunities for professional growth as the business expands
• Join during a pivotal stage of growth and development
• CULTUREThis is far more than a traditional administration role.
• You will play a central role in ensuring every mortgage application progresses smoothly from initial submission through to completion.

Working directly alongside the advisory team and leadership, you will have genuine ownership, visibility and impact. The organisation believes in empowering talented professionals with the tools, autonomy and support required to succeed.

Leaders coach rather than micromanage, and success is built on accountability, collaboration and delivering exceptional service to clients and partners alike.

For professionals who take pride in organisation, attention to detail and creating outstanding customer experiences, this is an opportunity to join a business with ambitious growth plans, strong backing and a genuine opportunity to grow your career.

TO APPLY

Submit your CV together with a brief summary of your UAE mortgage operations experience and relevant mortgage, banking or financial services background.