Operations Coordinator

About ArgentaArgenta Group is headquartered in London and has a presence in Australia, employing circa 300 people globally. We are proud of our unique and rich history of trading in the Lloyd’s market, both as a Syndicate and Members’ Agency, and to be part of the Hannover Re Group.

Our long-standing workforce are our greatest asset; the expertise and knowledge they bring has resulted in our successful track record and continues to shape our future growth strategy.

About the role

• This is a 12 month Fixed Term Contract opportunityThe Operations Coordinator is part of the Data Input and Quality Team within Operations’ Centralised Services Team. The team will perform post-bind administrative tasks in support of the Underwriting Team.

The team will input data in a timely, accurate manner, as well as check the accuracy of such input for a sub-set of their activities.

To ensure that activities are performed in the most accurate, streamlined manner, team members will be aligned to Underwriting Divisions.

The Operations Coordinator will be trained to perform tasks across the maximum number of classes of business to provide cover within the team; there will be a primary, division-based alignment.

As the Operations Coordinator, your key responsibilities will involveThe Operations Coordinator is a member of the Data Input and Quality Team within the Operations Function responsible for the following:

Input and quality checking of risk entry.

Processing of endorsements:

Assessment with the appropriate filing of non-material endorsements.

Assessment with the required system input for material endorsements.

Quality checking that the correct assessment was made re non-material/material endorsements and the accuracy of the input of material endorsements.

Processing of Credit Control queries.

Processing of Underwriting Syndicate Messages (USMs)Each team member will perform a blend of tasks as scheduled by the team manager to ensure maximum engagement and development.

Undertake any other related duties as may be reasonably required.

Working for a regulated Company, you will be expected to perform your duties to the highest of standards, in accordance with the following Conduct Rules as specified by the FCA:- You must act with integrity- You must act with due care, skill and diligence- You must be open and co-operative with the FCA, PRA and other regulators- You must pay due regard to the interests of customers and treat them fairly- You must observe proper standards of market conduct.

Skills & ExperienceAbility to work as part of a team with a high level of attention to detail and processing work accurately within a measured environment.

To develop knowledge and understanding of the insurance industry and the nuances of the work (mainly regarding variations across classes of business).

Flexible approach to support the team as a whole during times of high volumes that will challenge team resourcing, e.g. supporting divisional work outside of the primary alignment.

To develop a strong capability in raising any appropriate questions to underwriters in the most informed, streamlined manner in the course of progressing pieces work.

Ability to perform activities to strict Service Level Agreement (SLA) timeliness and accuracy targets overseen by the team’s manager.

Demonstrate the ability to perform individual tasks to a consistent high standard.

To develop and maintain an understanding of the core operational skills of capacity management, process management, process improvement.

Proficiency in relevant Microsoft systems.

Ability to prioritise tasks and manage time effectively in a fast-paced and time pressured environment.

Capable of developing and maintaining effective relationships at all levels.

BehavioursThese five behaviours sit at the heart of how we work at Argenta:

Supporting each otherTreat each other with dignity and respect, valuing our differences, so we can all be ourselves and achieve our goals.

Generating creative solutionsWe do not settle for things that are not right; we do not walk by, we seek creative solutions.

Owning the deliveryWe set clear objectives and deadlines; we are accountable and own the delivery end to end, knowing others will too.

Being CommittedHigh performing professionals, recognising the importance of wellbeing and balance in our lives.

Building longstanding relationshipsCollaboration with our clients and those we work with is key; we work as a team to ensure the best outcomes.