Senior Project Manager

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Project Manager, ServiceNow Now Assist Implementation (ITSM)Job Type: Fixed Term/ Hybrid- 3 daysLocation: London/Birmingham, UKNumber of hours: 40 hours per week – full time Are you looking to lead AI‑enabled ServiceNow transformation programmes and deliver enterprise‑scale ITSM solutions?

• We have an exciting opportunity for you
• Project Manager – ServiceNow Now Assist (ITSM)!

Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.

For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Lead large‑scale ServiceNow transformation initiatives with AI‑driven capabilities.

Work with enterprise clients to modernise IT service management platforms.

Collaborate with global teams to deliver innovative digital solutions.

The Role

As a Project Manager – ServiceNow Now Assist (ITSM), you will lead end‑to‑end implementation of ServiceNow Now Assist solutions within enterprise ITSM environments. You will be responsible for delivering complex transformation programmes, driving stakeholder alignment, and ensuring successful deployment of AI‑enabled ServiceNow capabilities aligned with business objectives.

Key responsibilities

• Leading end‑to‑end delivery of ServiceNow Now Assist (ITSM) implementation projects aligned to business objectives, timelines, and budgets.
• Managing project scope, risks, dependencies, and stakeholder expectations across multiple teams and geographies.
• Driving implementation of ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Coordinating with ServiceNow developers, architects, and business stakeholders to define requirements and ensure successful design and deployment.
• Overseeing integration of AI‑driven capabilities within ITSM processes to enhance automation and efficiency.
• Ensuring adherence to ITIL best practices and enterprise governance standards.
• Leading governance forums, executive updates, and steering committees.
• Identifying and mitigating risks, issues, and delivery challenges proactively.
• Overseeing testing, quality assurance, and successful deployment of solutions.
• Driving continuous improvement initiatives post‑implementation.
• Acting as the primary point of contact for all project‑related activities.
• Defining project plans, milestones, deliverables, and resource allocation.
• Facilitating workshops, requirement gathering sessions, and design discussions.
• Supporting change management initiatives and ensuring high levels of user adoption.
• Managing vendor or partner relationships where applicable.
• Ensuring compliance with organisational, security, and regulatory standards.
• Your Profile
• Strong experience managing complex ServiceNow implementation projects in enterprise environments.
• Deep understanding of ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Strong knowledge of IT Service Management frameworks, ideally ITIL.Experience delivering transformation programmes involving automation or AI‑driven capabilities.
• Proven ability to manage stakeholders across business, technology, and leadership teams.
• Strong leadership, communication, and problem‑solving skills.
• Experience working in Agile, fast‑paced, and matrixed delivery environments.
• Desirable skills/knowledge/experience: ITIL v3 or ITIL v4 certification.
• ServiceNow certifications such as CSA, CIS‑ITSM, or Implementation Specialist.
• Experience with ServiceNow Now Assist, AI, or automation capabilities.
• Experience within regulated industries such as financial services.
• Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally.
• Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process Online application

You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.comSkill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.

Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf.

As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.