Manager, Delivery Strategy & Operations

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages.

The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible.

Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

Cedar’s Delivery team is responsible for the successful implementation of our products and ongoing customer support.

Cedar is hiring a Manager, Delivery Strategy & Operations to help run and improve the operating system behind our Delivery organization. This person will own high-priority operational workflows that connect customer demand to capacity planning, cost visibility, leadership reporting, and day-to-day execution across Delivery and adjacent CX functions.

This role is ideal for a highly analytical, systems-oriented operator who can both keep critical business processes running and improve them over time.

We are looking for someone who is comfortable working across strategy and execution: building structure in ambiguous environments, translating data into decisions, and partnering closely with Delivery, Product, Finance, and other cross-functional leadersThis person should also bring a strong automation mindset.

Portions of the role should become simpler, more scalable, and less manual over time, and we want someone who is excited to use AI, tooling, and process design to strengthen the operating model rather than just maintain it.

Responsibilities

• Own and improve core Delivery Strategy & Operations workflows across staffing, cost visibility, planning, reporting, and operational continuity.
• Lead high-priority workstreams including Jira infrastructure and data stewardship, staffing and cost models, and strategic planning support.
• Build clear, decision-useful dashboards, models, and materials that help leaders make better
• resourcing and operating decisions.
• Partner across Delivery, CX, Product, and Finance to improve execution and keep critical operating cadences running smoothly.
• Identify opportunities to simplify recurring work through automation, AI, and better process design.
• Exemplify Cedar’s values.
• May require up to 10% travel within the US.Required Skills & Experience
• Bachelor’s degree required.
• Minimum 5 years of experience in a consulting or operations role (or equivalent). Prior experience in client services operations and/or client implementations a plus.
• Strong analytical, modeling, and problem-solving skills, with the ability to turn ambiguity into clear recommendations and executive-ready materials.
• Demonstrated ability to independently run workstreams, manage stakeholders effectively, and deliver with consistency in fast-moving environments.A systems-thinking mindset and enthusiasm for using automation and AI to improve internal processes and team leverage.
• Intellectual curiosity; consistent desire to innovate and improve
• Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus.
• Compensation Range and

Benefits

• Salary/Hourly Rate Range* in CA, NY, NJ, CT, WA: $136,000 - $160,000Salary/Hourly Rate Range* NOT in CA, NY, NJ, CT, WA: $122,400 - $144,000This role is also equity eligible This role offers a competitive benefits and wellness package*Subject to location, experience, and education What do we offer to the ideal candidate?A chance to improve the U.S. healthcare system at a high-growth company!
• Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians) Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth.

"Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.