Delivery Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Delivery Manager

Job Title: Information Technology BA III

Agency: Health & Human Services Comm

Department: MMIS Staff APD Internal 75/25

Posting Number: 17421

Closing Date: 07/27/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range

$5,797.66 - $6,932.58

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Additional Shift

Telework

Travel

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations

MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM

IT,Z Prefix

Must be willing to work onsite at an Austin, TX HHS office three (3), or more, days per week.

The Delivery Manager (DM) supports delivery of Medicaid and CHIP IT initiatives by ensuring alignment to product vision and established roadmaps.

This role partners with business stakeholders and IT vendors to ensure systems meet agency technology standards, contractual obligations, and program objectives.

The DM manages service intake, triage, and production support operations, including reviewing incoming requests and incidents, prioritizing and routing work, identifying dependencies, and coordinating resolution across teams. The role ensures issues are tracked, addressed in a timely manner, and communicated effectively.

The DM also collaborates with Product Owners and delivery teams to clarify requirements, support backlog readiness, resolve issues, and ensure work is aligned to priorities.

The DM works with stakeholders to refine backlogs, review deliverables, and provide actionable feedback. The role also prepares and delivers clear status updates and communications for stakeholders, including executive leadership.

This position operates with minimal supervision and requires strong initiative, collaboration, and independent judgment.

Essential Job Functions (EJFs)

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

• Supports analysis and assists with the creation of documentation necessary for ticket triage and coordination to develop a product backlog with all appropriate HHSC stakeholders. This includes analysis, documentation, all supporting activities including ticket and backlog development, coordination with impacted stakeholders and other IT teams or vendors, risk//issue identification and documentation, and participation in cross-team coordination. Supports delivery, as necessary to ensure alignment with the committed to objectives [40%].
• Provides analysis and documentation support on the IT component of product backlogs with emphasis on documentation of risk factors, dependencies, enablers and documents the associated mitigation strategies. [20%]
• Participates in coordination efforts with vendor discovery support team to provide necessary input to help refine features and tickets as necessary, to provide technical feedback, to support the definition of enabler stories, develop wireframes, POCs, and support the HHSC Systems Architect to develop the architectural runway [15%]
• Provides mentoring, consultation, documentation, and direction to other areas of Medicaid and CHIP Applications with regards to implementation within all Medicaid and CHIP systems. [15%]
• Provides quality-assurance-related consultation to, or oversight of, product enhancements, assignments, or special initiatives. [10%]

Knowledge, Skills and Abilities (KSAs)

• Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
• Knowledge of Medicaid and/or CHIP Program and Policy.
• Knowledge of product backlog management
• Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems
• Knowledge of computer hardware and software
• Knowledge of computer operating systems
• Skill in ensuring systems meet business requirements
• Skill in coordinating and solving problems
• Skill in communicating effectively both verbally and in writing with technical and non-technical staff
• Skill in stakeholder engagement
• Skill in reviewing technical requirements and ensuring vendor is using best practices and technology
• Skill in Product Management
• Skill in Agile Methodology
• Ability with Problem solving using various techniques and approaches

Registrations, Licensure Requirements or Certifications

Scaled Agile Framework (SAFe) Product Owner Product Manager (POPM) Certification preferred

Initial Screening Criteria

• Experience working with Texas Medicaid/CHIP programs required.
• Three (3) or more years of experience is required in the areas of customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis.
• A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred. Work experience in business, communications, computer science, computer information systems, management information systems, or another business or IT related field can be substituted for education on a year-for-year basis.
• Prior experience working with external vendors preferred.
• Prior experience with Agile principles preferred.

Additional Information

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.

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Active Duty, Military, Reservists, Guardsmen, and Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.

For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.

If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.