Manager-Customer Service

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

Overall Purpose: Oversee and guide customer service operations, ensuring efficient resolution of escalated issues, maintaining high customer satisfaction, and fostering team development and performance.

Key

Roles and Responsibilities

• Typical tasks may include, but are not limited to, the following: Lead and Develop Team: Guide, train, and evaluate customer service representatives for optimal performance.
• Enforce Policies and Procedures: Develop and monitor adherence to company policies and operational procedures.
• Manage Escalations and CRM: Resolve escalated issues and oversee customer retention strategies.
• Monitor Performance Metrics: Track and report on team performance, ensuring quality and service standards are met.
• Improve Operational Processes: Plan, direct, and enhance workflows and systems for increased efficiency and effectiveness.
• Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
• This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
• Typically leads occupational staff within the organization.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
• Supervisor: Yes
• Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.
• Our Manager-Customer Service earns between $70,700 - $106,100 USD Annual.
• Not to mention all the other amazing rewards that working at AT&T offers.
• Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
• Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone
• Call to action
• If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.
• Apply today!
• Ready to join our team?
• Apply today!
• Our Manager-Customer Service jobs earn between $70,700.00 - $106,100.00 USD Annual.
• Not to mention all the other amazing rewards that working at AT&T offers.
• Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
• Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Weekly Hours:40Time Type:
• Regular
• Location:
• Atlanta, Georgia

Salary Range

$70,700.00 - $106,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

JobCategory:

CallCenter