Operations Manager (OM)

Responsibilities

Job Description

Reports to the Administrator and manages all business office processes and systems for the facility/home. Provides administrative support to the Administrator and supervisory staff to ensure smooth daily operations. Supports the Scheduling and Attendance Coordinator during absences or when additional support is needed for daily tasks.

Holds the “Timekeeper” security role in Workday to access relevant time tracking functions. Has full access to NH Scheduler. Reviews and approves time submissions from the Scheduling and Attendance Coordinator for their direct reports on a daily basis.

Complete purchase journal updates with department managers to ensure month-end accruals are accurate Submit union duty reimbursement for employees when applicable Code and verify invoices, payments and remittances related to 3rd party providers, including agency staffing and independent contractors. Maintain external vendor relationships.

Handle payments from families and all queries concerning AR tasks around billings from residents and / or families; manage resident intake set up, on-going billing, collections and discharges; Administer and maintain financial records including banking, petty cash, resident trust, etc.

Maintain and update resident and employee census records, ensures confidentiality of all financial personnel and resident data; Coordinate and lead communications with home staff through team meetings, maintaining notice boards and via e-mail Participate in the development and planning of employee engagement events service awards.

• Competencies Effective Communication and Interpersonal Skills People Management Skills Change Management Skills Multi-Tasking & Time Management Financial Acumen Analytical Thinking Customer Service; quality and timely responsiveness to customer needs Computer Skills Relationship Management Business Knowledge – policies, collective agreement and LTC legislation and funding requirements Data input
• Key Systems: Workday: Use Workday for financial management, HR processes, and reporting.
• Timekeeper Security Role: Access to time tracking for hourly workers, approvals, and payroll.NH Scheduler: Manage and view schedules, adjust for staffing needs, generate reports and oversee department schedules.
• Act as backup for Scheduling & Attendance Coordinator
• Point
• Click
• Care: Manage all resident trust account activities.
• Maintain financial records, including resident billing, payments, and third-party vendor relationships. 8 9 Workday Resources on The Puls
• Time Type
• Full time
• Compensation Details
• Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration.

If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.