Academic Supports Coordinator (Contract)

Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (3-month contract)The Academic Supports Coordinator coordinates the delivery, evaluation and continuous improvement of peer academic support programs, including tutoring, peer-assisted learning, and study partner services.

Working collaboratively with college stakeholders, the incumbent supports the development and implementation of academic support initiatives, learning resources and technology solutions that promote student success. The role ensures services align with student development principles, current research and best practices while identifying emerging needs and opportunities to enhance learning support programs.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:00 p.m., with three days on-site at the Doon campus located at 299 Doon Valley Drive in Kitchener, and two days remote.

Occasional evenings and travel to other campus locations is required.

Responsibilities

• Peer academic support programs
• Track service activity, prepare reports, and make recommendations regarding service effectiveness, identifying key issues and continuous improvements for management
• Engage with stakeholders to identify learning trends and coordinate supports
• Develop and oversee outreach and communication strategies
• In collaboration with the manager, analyze student staffing needs, coordinate recruitment, onboarding, and transition
• Develop and deliver student worker training
• Responsible for budget monitoring related to student employee positions
• Service research and development
• Operationalize the department's strategic plan and review current and pilot support services to make recommendations
• Research and develop project proposals supporting pilot initiatives, and cross-service collaboration
• Work with operations and management teams to evaluate the effectiveness of service delivery and identify improvements
• Learning support technology development
• Project lead for learning support software implementation and development
• Responsible for systems integration, stakeholder engagement, and vendor relations
• Provide data tracking, reporting, outcome assessment, and recommendations for changes to service areas, including budget constraints
• In consultation with the manager, develops, coordinates, and facilitates workshops related to learning technology and AI in collaboration with Student Success colleagues
• Administration
• Contribute to ministry reporting and compliance requirements
• Participate in departmental, college-wide, and committee activities to support Learning Services operations and strategic priorities

Qualifications

• A four-year degree in education, social sciences, information literacy or a related field is required
• Additional education in learning strategies, assistive technology, or volunteer management is an asset
• Minimum three years of experience working in an educational environment, preferably at the post-secondary level, assisting students with learning outside the classroom to maximize their potential, is required
• Experience tutoring/advising or developing educational/learning resources is required
• Experience instructing or delivering workshops to students is required
• Advanced knowledge of educational needs and barriers of diverse students, including students with disabilities, adult learners, non-traditional students, new Canadians and English as an Additional Language (EAL) students
• Advanced technical skills and strong proficiency with collaboration platforms (e.g., Microsoft Teams, Zoom), learning technologies, learning management systems, and booking systems
• Supplemental instruction training is an asset
• Experience assessing learning programs and coaching or mentoring student staff
• Experience supporting adult learners, providing academic advising, is an asset
• Knowledge of post-secondary education, diverse student populations, and best practices in student learning support
• Commitment to equity, diversity, and inclusion
• Strong problem-solving skills and professional judgment, with the ability to handle confidential and sensitive matters effectively
• Excellent interpersonal skills with the ability to collaborate and build strong relationships across diverse stakeholder groups
• Self-motivated and able to prioritize competing demands, work independently, and make sound decisions with minimal supervision
• Excellent verbal and written communication skills, including presentation and public-speaking abilities
• Access to reliable transportation and the ability to travel to other Conestoga campuses