Scrum Master

Role Description

Scrum MasterScrum Master I

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries.

Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You AreUST is searching for a dynamic Scrum Master to drive the delivery of enterprise-level artificial intelligence and machine learning initiatives across our Technology & Innovation division.

The Opportunity

Facilitate all Scrum ceremonies sprint planning, daily standups, sprint reviews, and retrospectives for one or more AI/ML product squads, ensuring velocity, predictability, and continuous improvement. Partner with AI Product Owners and data science leads to maintain well-groomed, prioritized backlogs that balance model development, MLOps work, data engineering tasks, and UX/UI stories.

Identify, track, and remove impediments specific to AI delivery: data access delays, model drift issues, compute resource constraints, regulatory review cycles, and cross-team dependencies. Coach team members on Agile best practices tailored to AI/ML workflows, including iterative experimentation, hypothesis-driven development, and responsible AI governance checkpoints.

Manage risks and dependencies across multiple squads and stakeholder groups, including data governance, compliance, legal, and member-experience teams. Track and communicate sprint metrics (velocity, burn-down/burn-up, cycle time) as well as AI-specific KPIs such as model accuracy benchmarks, inference latency, and bias/fairness indicators.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

5+ years of Scrum Master experience, with at least 2 years supporting data science, machine learning, or AI product teams preferred. Certified Scrum Master (CSM or PSM I/II) or equivalent SAFe certification (SSM, SASM); SAFe for Teams or SAFe Scrum Master preferred. Demonstrated ability to adapt Agile frameworks to accommodate the iterative, experiment-driven nature of AI/ML development cycles.

Strong stakeholder communication skills; able to translate technical AI concepts (model pipelines, training runs, evaluation metrics) for business audiences. Experience working in regulated industries such as health insurance, financial services, or healthcare IT, with familiarity around data privacy (HIPAA) and responsible AI frameworks. Proficiency with Agile tooling: Jira, Confluence, DevOps, or equivalent.

Bachelor's degree in computer science, Information Systems, Business, or a related field (or equivalent work experience).

Preferred qualifications

• Hands-on familiarity with MLOps tooling (MLflow, Kubeflow, Sage
• Maker) and cloud platforms (AWS specifically). Experience with large language model (LLM) deployment workflows, prompt engineering iteration cycles, or AI-assisted member/claims products.
• Knowledge of health plan operations, claims adjudication, utilization management, or member engagement is a strong plus.
• Experience coaching teams on Behavior-Driven Development (BDD) or Test-Driven Development (TDD) in AI contexts.
• Familiarity with AI ethics, bias auditing, and model explainability practices as they relate to healthcare decision-making.
• Advanced Scrum certifications: A-CSM, PSM III, or Certified Agile Leadership (CAL).
• Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience.
• UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
• Role Location: Remote
• US

Compensation Range

$80,000-$120,000BenefitsFull-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.

Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We BelieveWe proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

HumilityWe will listen, learn, be empathetic and help selflessly in our interactions with everyone.

HumanityThrough business, we will better the lives of those less fortunate than ourselves.

IntegrityWe honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity

StatementUST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law.

We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.#UST#CBSkillsscrum master,scrum ceremonies,agile framework,agile delivery,artificial intelligence,machine learning development