Business Process Analyst

Business Process Analyst – Product OperationsW2 Contract | Through January 2027 | Onsite in Atlanta, GA

Overview

We are seeking a Business Process Analyst to support the Product organization by evaluating and improving the tools, workflows, and operating practices product managers use day-to-day.

This role will partner closely with the Product Center of Excellence and cross-functional stakeholders to assess how teams are currently using tools (e.g., Jira and related planning/roadmapping and collaboration platforms), identify gaps and inefficiencies, and recommend practical improvements through current-state / future-state analysis.

The ideal candidate is a strategic, research-oriented consultant who can translate findings into clear, executive-ready recommendations and implementation roadmaps.

Key Responsibilities

• Assess how product teams use their core toolset (e.g., Jira workflows/configuration, intake/prioritization, reporting/dashboards, documentation standards) and identify opportunities to better leverage existing capabilities, AI, and automation.
• Conduct stakeholder interviews, working sessions, and process mapping to document current-state practices across teams.
• Define future-state workflows, governance, and enablement assets (templates, playbooks, training materials) that improve consistency and adoption.
• Develop executive-level communication materials (PowerPoint) that summarize findings, recommendations, and measurable business impact.
• Partner with product leadership and operations to prioritize improvements and sequence work into an actionable roadmap.
• Support change management and adoption measurement for new processes and tool usage standards.
• Facilitate workshops, discussions, and documentation sessions to ensure product operations priorities are integrated across the portfolio.
• Translate findings into actionable recommendations that can influence product strategy and business outcomes.

Required Qualifications

• 5+ years of experience in business process analysis, product operations, business transformation, or similar consulting/analysis roles
• Demonstrated experience evaluating and improving product management workflows and/or tool usage (Jira preferred).
• Excellent executive communication skills; advanced PowerPoint proficiency (Miro or equivalent collaboration tools a plus).
• Strong process documentation and facilitation skills (workshops, interviews, requirements/process mapping)
• Exceptional communication and stakeholder management skills, with the ability to influence both business and product teams.
• Strong analytical and problem-solving skills; able to identify gaps and propose strategic improvements.
• Ability to work independently in a fast-paced, enterprise-scale environment.
• Bachelor’s degree in Business, Strategy, Information Systems, or related field (preferred).
• The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $45.00 to $55.00/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you require assistance or an accommodation in the application or employment process, please contact us at hbennett@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide.

Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.