Business Analyst

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.

This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technological advances into payment solutions for our clients globally - across all segments and industries.

The Global Payments Solutions Data Strategy and Governance team (DSG) is looking for an experienced Business Analyst. This role is responsible for specific Merchant Services reporting deliverables and ad-hoc queries prioritized by the team.

This role will help define the Merchant data and reporting strategy and directly support several strategic technology initiatives for the new data and reporting solutions being developed.

This role will partner closely with Technology, Operations and Merchant business leaders to define and deliver data and reporting solutions while becoming a thought leader and “trusted expert” of Merchant data.

This role will require a unique blend of Merchant business expertise, an in-depth understanding & knowledge of data, and a keen drive towards making an impact

Key responsibilities include

• Define and deliver specific reporting solutions and ad-hoc queries assigned to the team.
• Partner with various Merchant reporting partners to understand, resolve differences, and align metrics across different business functions and source systems.
• Assist with the development of new reporting and the conversion of existing reporting to utilize the Merchant Commerce Authorized Data Source (MCM ADS) and Merchant Commerce Insight Reporting and Analytics (MIRA) data and reporting solutions including the incorporation of latest AI capabilities Assist with the identification of other data to be either brought into these data solutions and/or referenced as part of the reporting and analytics.
• Ensure adoption of and adherence to Enterprise Data Management policies and standards, including data quality, lineage, controls, and issue management.
• Ensure the integrity and quality of critical Metadata
• Provide design input, execution oversight and testing for technology initiatives
• Partner closely with Technology in various data related initiatives to align data strategy, architecture, and governance priorities with business objectives and regulatory expectations.
• Act as a thought leader and “trusted expert” of Merchant data for partners across the business, technology, operations, risk, and compliance.
• Enable data to support a broad set of enterprise use cases, including regulatory reporting, analytics, and operational needs, with awareness of nonfunctional requirements such as accuracy, traceability, and resiliency.

Required Skills

• Several years (5-7) of practical, hands-on experience in data analysis and reporting with insight into how to represent data and metrics effectively
• Proficiency in the usage of SQL for coding of complex reports, data pulls and data mining;
• Experience with Python, BI Tools (i.e. Tableau etc.) and JIRA a plus Ability to work in fast-paced, work-intensive organization and be able to adapt to changing priorities while delivering with high accuracy
• Excellent presentation skills, with the ability to synthesize data into easy-to-understand graphics and reports for consumption by senior leaders
• Excellent organizational, communication and leadership skills
• The ability to effectively manage in cross-functional teams to ensure that critical work is owned and completed in a timely manner.
• Candidate must aptly manage day-to-day interactions and relationships with a diverse group of colleagues

Desired Skills

• Experience working in Merchant Services or Financial Services
• Hands-on experience with Enterprise Data Management policies, standards, and controls
• Experience working in complex data architectures supporting nuanced business processes
• Exposure to legacy modernization and data transformation initiatives
• Familiarity with data requirements in heavily regulated environments
• Bachelor's degree
• Shift:1st shift (United States of America)
• Hours Per Week: 40