Regional IT Manager (Brisbane)

About Tilray Brands, Inc.

Tilray Brands, Inc. (“Tilray”) (Nasdaq: TLRY; TSX: TLRY), is  leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection.

Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

We are seeking an experienced IT Manager to oversee and support the company’s technology environment, including core business systems, end-user IT services, and third-party vendors. This role is hands-on and service-oriented, supporting day-to-day operations while partnering with the business to ensure technology effectively enables growth and efficiency.

The IT Manager will work closely with a global IT team, collaborating across regions and time zones, with regular alignment to North American stakeholders.

Key Responsibilities

• Act as the primary IT contact for the region, owning day-to-day technology support and coordination.
• Provide L1 and L2 support for core business systems, including ERP and eCommerce platforms, escalating to external partners when required.
• Support and train business users on system functionality, processes, and best practices.
• Manage and coordinate IT support for end users, including laptops, peripherals, user access, and general technical issues.
• Work with external vendors and managed service providers to resolve issues and deliver services effectively.
• Partner with business stakeholders to understand requirements and translate them into system improvements or technology solutions.
• Support system configurations, testing, minor enhancements, and integrations in collaboration with global IT and vendors.
• Coordinate onboarding and offboarding activities, including equipment provisioning and access setup.
• Assist with IT asset tracking and basic lifecycle management.
• Ensure adherence to IT policies, security standards, and operational best practices.
• Support audit and compliance-related activities, such as access reviews and evidence collection.
• Contribute to continuous improvement initiatives that enhance system reliability, user experience, and business outcomes.

Required Qualifications

• 5+ years of experience in IT roles supporting business systems, end users, and vendors.
• Strong working knowledge of Microsoft Dynamics 365 Business Central or similar ERP platforms.
• Experience supporting eCommerce platforms such as Shopify or equivalent.
• Solid understanding of general IT concepts, including end-user support and vendor coordination.
• Familiarity with the Software Development Life Cycle (SDLC).
• Ability to work flexible hours to collaborate with global teams across time zones.
• Strong communication, organization, and problem-solving skills.
• Nice-to-Have

Qualifications

• Based in or near Sydney or Brisbane, Australia.
• Experience in CPG, regulated industries, or medical cannabis.
• Exposure to financial audits, SOX, or ITGC controls.
• Experience supporting finance-related systems or processes
• What Success Looks Like
• Technology services operate reliably with minimal disruption.
• Business users feel well-supported and confident engaging with IT.Issues are resolved efficiently with clear ownership and communication.
• Technology enables business operations without unnecessary complexity.
• Strong alignment with global IT standards and teams.

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.

Tilray does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Tilray or any of its subsidiaries, directly or indirectly, will be considered Tilray Brands, Inc. property. Tilray will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.