IT Infrastructure & Operations Lead

IT Infrastructure & Operations LeadJoin a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands-on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.

Key Responsibilities

• Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
• Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
• Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
• Oversee hardware procurement, vendor relationships and technology lifecycle management.
• Develop and maintain IT policies, procedures, documentation and registers.
• Partner with business leaders to align technology with strategic objectives.
• Manage budgets, technology roadmaps and service performance.

About You

Tertiary qualification in IT.ITIL Foundation certified with proven ITSM experience.

Azure/M365 Administrator certification (or equivalent).3+ years in an IT leadership role.

Strong hands-on experience with Azure, Microsoft 365, Cisco and cloud-based environments.

Knowledge of Essential 8 and/or ISO 27001.

Skilled in stakeholder engagement, team leadership and vendor management.

Australian Citizen or Permanent Resident.

DesirableMicrosoft Security Fundamentals.

Experience in manufacturing or consumer goods environments.

Project management experience.

Exposure to Dynamics 365, Microsoft 365 and Azure platforms.

What Success Looks LikeReliable, secure and high-performing IT services.

Strong cybersecurity and risk management outcomes.

Continuous service improvement and stakeholder satisfaction.

Effective cost management and vendor performance.

Well-developed team capability and quality documentation.

Why Join Us?

Strategic leadership role with hands-on technology involvement.

Opportunity to shape IT operations and future technology direction.

Collaborative office-based environment with flexibility when needed.

Interstate travel opportunities.

Apply now if you're passionate about delivering exceptional IT services, leading teams, and driving technology outcomes that support business success.