We are currently partnering with a leading AI cloud and high-performance computing infrastructure provider to appoint an IT Support Senior Manager to join their growing Sydney operations team.

This organisation builds, owns and operates large-scale AI and cloud infrastructure powered by 100% renewable energy, with data centre operations spanning North America and Australia. As the business continues to scale rapidly, they are seeking an experienced IT leader to drive end-user support, workplace technology, and IT operations across the organisation.

The Role

This position will play a key leadership role in managing and enhancing enterprise IT support services, including:

Lead and mentor the IT Support team, ensuring the delivery of exceptional end-user support across the business.

Own and continuously improve IT service management processes, ensuring incidents, requests and escalations are resolved efficiently and within agreed service levels.

Manage the administration and support of core enterprise technologies including Microsoft 365, Active Directory, endpoint management platforms and collaboration tools.

Oversee workplace technology, device lifecycle management, software deployment and user onboarding/offboarding processes.

Drive IT operational excellence through process improvement, automation and the implementation of best practices.

Partner with business stakeholders and executive leadership to understand technology requirements and deliver high-quality support outcomes.

Support cybersecurity, compliance and governance initiatives by ensuring adherence to organisational policies and industry standards.

Manage relationships with external vendors, service providers and technology partners.

Lead IT infrastructure and workplace technology projects, including system upgrades, migrations and new technology deployments.

Develop and maintain IT documentation, operational procedures and knowledge base resources.

Monitor team performance, service metrics and user satisfaction, identifying opportunities for continuous improvement.

Desired Qualifications

7+ years of experience in IT support, systems administration or IT operations, including leadership or people management responsibilities.
Strong experience supporting enterprise Microsoft environments, including Microsoft 365, Active Directory, Intune and Azure services.
Proven experience leading IT Service Desk or End User Computing functions within a fast-paced enterprise environment.
Strong understanding of ITIL principles, service management frameworks and operational best practices.
Experience supporting both Windows and Linux environments.
Familiarity with networking fundamentals, cloud technologies and enterprise infrastructure platforms.
Excellent stakeholder management skills, with the ability to communicate effectively across all levels of the business, including executive leadership.
Demonstrated ability to lead technical projects, manage competing priorities and drive outcomes in a dynamic environment.
Strong troubleshooting, problem-solving and decision-making capabilities.
Relevant industry certifications (ITIL, Microsoft, Azure or similar) highly regarded.
Bachelor's degree in Information Technology, Computer Science or a related discipline (or equivalent practical experience).
What's On Offer:
Competitive base salary plus short and long-term incentive programs.
Equity participation opportunities.
The opportunity to join one of the fastest-growing AI infrastructure businesses globally.
Exposure to cutting-edge cloud, AI and high-performance computing technologies.
Collaborative, high-performing culture with significant career growth opportunities.
Note: These positions are suitable for candidates with Australian Citizenship or Permanent Residency only.