Housekeeping Floor Supervisor

The amazing NH Collection Madison Avenue is located only minutes away from Grand Central Terminal. This informal hotel in the Murray Hill neighborhood is an 8-minute walk from the Empire State Building and a 13-minutes' walk from Times Square.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great.

We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong.

We Care. Shine Bright.

We are looking for our next great team members to join us on our Housekeeping Team. We are committed to providing you with:

• Highly Competitive Wages - $65,000 /$70,000 per year
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at NH Collection brand properties worldwide

Job Summary

The Housekeeping Floor's primary responsibility is the daily coordination of the housekeeping operations.

The Housekeeping Floor Supervisor is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up. The Housekeeping Floor Supervisor serves as the liaison between the housekeeping department and Front Office, Maintenance, Security, and Food and Beverage departments.

Summary of Responsibilities

Reporting to the Housekeeping Manager. Responsibilities and essential job functions include but are not limited to the following administrative duties:

• Consistently offer professional, friendly, and engaging service
• Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
• Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction.
• Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
• Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
• Maintain complete knowledge of all housekeeping services, outlets, hotel areas / features and hours of operation.
• Keep a complete updated inventory of linen and housekeeping supplies.
• Order supplies as needed in coordination with management
• Generate various operational reports for the coordination of the housekeeping department.
• Assist other housekeeping employees in maintaining clean and organized work and public areas.
• Follow all safety and sanitation policies.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Shift: Flexible

Day(s) Required: FLEXIBLE including weekends and Holidays

• Must be able to lift up to 20 pounds

Anticipated Start Date: ASAP

Does this sound like you?

You have a keen eye for detail and respect the importance that impeccably clean guest room supplies have in a hotel. You don’t shy away from physical work and can lift up to 20 lbs. The pride you have in your organizational and time management skills will be a great benefit in this role.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Our differences are what make us great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.

By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts