Housekeeping Team Leader - Madison, WI

The Madison Concourse Hotel & Governor's Club, located in the heart of Madison, Wisconsin, is the city's largest convention hotel, welcoming guests from around the world. Known for its exceptional hospitality, comfortable accommodations, and prime location, the hotel plays a pivotal role in serving business travelers, tourists, and event attendees alike.

The property prides itself on delivering memorable guest experiences through a dedicated team of professionals who value cleanliness, service excellence, and guest satisfaction. The hotel features modern amenities, spacious guest rooms, and versatile event spaces designed to accommodate various functions from large conferences to intimate gatherings.

Whether guests are visiting for work or leisure, the Madison Concourse Hotel ensures a welcoming environment with a commitment to quality and comfort.

We are currently seeking a Housekeeping Team Leader to join our dynamic team and support the daily operations of our Housekeeping department. This role is ideal for experienced housekeeping supervisors, inspectors, lead room attendants, or hospitality professionals eager to step into a supervisory position.

As a Housekeeping Team Leader, you will play a critical role in maintaining the high cleanliness standards that our guests expect while inspiring and guiding your team to deliver outstanding service. This opportunity offers a competitive starting wage of $20.00 per hour, depending on experience, with a typical schedule from 9:00 a.m. to 5:00 p.m. during weekdays and some weekend flexibility.

Duties include leading and supporting the housekeeping staff, assisting in training and coaching, scheduling, and performance development, as well as ensuring the cleanliness of guest rooms and public areas. You will collaborate closely with the Front Office to prioritize room availability, respond promptly to guest requests, and help oversee departmental functions such as payroll and inventory.

This position offers the chance to build leadership skills in a fast-paced hospitality environment while making a meaningful impact on guest satisfaction and operational success. Join our team and contribute to creating welcoming and pristine accommodations that enhance every guest's stay at Madison's premier convention hotel.

• Previous housekeeping experience required
• hotel experience strongly preferred
• previous leadership or supervisory experience preferred
• strong communication, organization, and problem-solving skills
• ability to coach, motivate, and support team members
• comfortable working in a fast-paced environment while balancing multiple priorities
• ability to work on feet throughout the shift, including lifting, bending, climbing stairs, and stretching
• flexibility to work weekends and holidays as business demands
• bilingual skills are a plus
• able to complete pre-employment drug test, background check, and reference checks

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