IT Manager | Sales Environment | UK & UAE Offices | Hybrid | Dubai-Based

🌍 Scope: Supporting Alfora's UK and UAE offices 🕐 Hours: Full-time 💰 Package: 8,000 – 12,000 AED/month (based on experience) + pay rise after probation ⚡ Start Date: Immediate

About Alfora

Alfora is a fast-growing sales business operating across the UK and UAE. Our floors run on speed, performance, and tight technology — when systems are sharp, our teams close deals; when they're not, we lose money. That's where you come in.

We're looking for a hands-on, switched-on IT Manager to own our infrastructure across both regions and keep our sales operation running at full pace.

The Role

This isn't a quiet back-office IT job. You'll be embedded in a fast-paced sales environment where uptime is everything. You'll manage, maintain, and improve the systems that power our UK and UAE teams — from individual workstations to dialler platforms to office-wide infrastructure.

You'll be the go-to person when something breaks, the architect when something needs building, and the strategist when we're scaling into new markets.

Key Responsibilities

• Own day-to-day IT operations across our UK and UAE offices
• Manage and maintain Connex AI dialler infrastructure, ensuring sales floors are always live and dialling
• Administer Microsoft 365 / Windows environments — user accounts, permissions, security, licensing
• Handle hardware setup, repair, and lifecycle management (laptops, desktops, headsets, networking kit, phone systems)
• Troubleshoot network, connectivity, VoIP, and software issues quickly and calmly under pressure
• Manage IT onboarding and offboarding as we hire and scale
• Support remote and hybrid users across multiple time zones
• Work with vendors and suppliers across both regions
• Maintain cybersecurity standards, data protection, and backup protocols
• Plan and execute IT upgrades, rollouts, and infrastructure projects as we grow

What You Get

• 8,000 – 12,000 AED/month starting salary based on experience
• Pay rise after successful probation
• Tax-free income
• Hybrid working — on-site a few days a week, flexibility the rest
• Real scope and ownership — you run IT for the business, not a slice of it
• Genuine career progression as we expand across new markets
• Modern Dubai office, ambitious team, fast-moving environment
• Exposure to both UK and UAE operations — great for your CV and your network

Skills

Essential Skills & Experience

• Proven IT support, systems admin, or IT management experience
• Strong working knowledge of Connex AI (or equivalent dialler/contact centre platforms such as CloudCall, Five9, Genesys, MaxContact)
• Solid expertise in Microsoft 365 — Exchange, Teams, SharePoint, OneDrive, Entra ID (Azure AD)
• Strong Windows administration skills (Windows 10/11, basic Windows Server)
• Hands-on hardware troubleshooting and repair experience — laptops, desktops, peripherals, headsets, printers
• Networking fundamentals — routers, switches, firewalls, Wi-Fi, VPNs, VoIP
• Experience supporting sales floors or contact centres where downtime directly impacts revenue
• Calm under pressure and excellent at prioritising urgent issues
• Strong communication skills — able to explain technical issues to non-technical sales staff
• Currently based in Dubai with the ability to be on-site multiple days per week

Highly Desirable

• Experience supporting offices across multiple regions (UK and GCC ideally)
• Familiarity with CRM platforms used in sales environments
• Microsoft certifications (MS-900, MD-102, or equivalent)
• Cybersecurity awareness and basic compliance knowledge (GDPR, data protection)
• Experience with Mac alongside Windows
• Vendor and procurement management experience

Personal Qualities

• Proactive — you fix problems before users notice them
• Calm and methodical under pressure (sales floors don't pause for IT issues)
• Strong sense of ownership — this is your domain
• Excellent communicator who can hold the room with both engineers and salespeople
• Comfortable juggling priorities across two countries and time zones
• Reliable, accountable, and detail-oriented

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