Senior / Product Manager - Deal Discovery & Checkout

Our Journey

• The Shop
• Back Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets.
• In 2025, the Group continued its global growth with its expansion into North America.
• Driven by the vision to make every day more rewarding, Shop
• Back is dedicated to saving members money and time, and delivering delight every day.
• The platform also enables merchants and brands to engage with their members in a cost-effective manner.
• Founded in 2014, Shop
• Back now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date.
• Through its innovative offerings, Shop
• Back continues to create value for both members and merchants.
• Notably, its payment solution, Shop
• Back Pay, offers members a convenient and rewarding payment option at checkout.

About the Role

We're looking for a Senior / Product Manager to drive some of the most important user experiences in ShopBack's in-store journey — especially how users discover deals, engage with offers, and move through checkout in ways that feel relevant, intuitive, and rewarding.

Your mission is to shape a best-in-class deal discovery, checkout and post-checkout experience, helping users find the right offers at the right time, return more often, and add value to both users and the merchants at which they shop.

You'll partner closely with engineering, design, data, commercial, and cross-functional stakeholders to shape and execute a product roadmap across discovery and checkout surfaces, learning from both users and merchants throughout to make sure we are solving the right problems and opportunities at the right time. This role calls for strong product judgment, an experimentation mindset, and clear communication.

Your Adventure Ahead

• Deal Discovery & Engagement: Own and shape the strategy and execution for how users discover in-store offers – focusing on relevance, repeat engagement, and the product mechanics that help users keep coming back.
• Checkout Experience: Improve and optimise the end-to-end checkout journey with a focus on usability, clarity, and conversion — while identifying opportunities for thoughtful upsell and cross-sell within the flow.
• Experimentation & Optimisation: Build hypotheses, design tests, and evaluate outcomes to continuously improve engagement, conversion, and overall user experience across your product area.
• Offer Relevance & Merchandising: Develop better ways to match users with the most useful deals, messages, or prompts based on context, intent, and journey stage.
• In-Store Product Focus: Bring a strong lens to in-store user behaviour and opportunity areas, helping ShopBack strengthen this experience through product improvements and market-informed insights.
• Commercially-Aware Product Thinking: Balance user value with business impact by identifying product opportunities that improve discovery, increase conversion, and support monetisation outcomes responsibly for the benefit of our merchant partners.
• Cross-Functional Collaboration: Work closely with engineering, design, data, and commercial teams to turn strategy into execution and deliver high-quality outcomes.

Essentials to Succeed

• Ideally 3 to 8 years of relevant product management experience in consumer tech, marketplaces, e-commerce, offers, payments, or similar spaces.
• Experience with in-store journeys, offer discovery, checkout optimisation, or ad/message delivery systems is a plus.
• Strong understanding of how users engage with offer-led or content-rich surfaces, including how to improve repeat usage, relevance, and retention through product changes.
• Ability to improve transactional or checkout experiences with a sharp eye for friction reduction, decision support, and incremental revenue opportunities such as upsell or cross-sell.
• Comfortable defining success metrics, running experiments, and using data to evaluate whether product changes are driving the right outcomes.
• Brings a practical understanding of how product decisions connect to business performance, and can work effectively at the intersection of user needs and commercial goals.
• AI fluency, including the ability to define problems, evaluate AI-generated solutions, and shape AI-enabled workflows and product experiences, including agentic AI use cases that automate workflows.
• Able to navigate ambiguity, prioritise effectively, and move from problem definition to shipped outcomes with speed and focus.
• Exposure to regional or multi-market environments is valuable.

ShopBackers' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
• Hunger - We value hard work, and having relentless drive.
• Speed - We move fast and have a bias for action, all to deliver maximum impact.
• Impact - We focus on results, always aiming for the best possible outcomes and timelines.
• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications, analyse resumes, match candidates to roles, generate interview notes, and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans.

If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment.

You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com.