Business Insights Analyst- Consumer Lending

Business Insights Analyst - Consumer Lending

The Home Equity, Credit Card & Unsecured Lending Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing both the day-to-day and the long-term business strategy. As a member of this team, you will play a critical role in the continued evolution of core consumer banking products at Citizens.

You will apply your strategic and analytical skills to proactively identify new insights and challenges, develop and test strategies that ultimately impact the bottom line. You will have the opportunity to collaborate with a wide range of key partners across Sales, Operations, Product, Tech and Finance to drive strategic change, streamline the business and deliver sustainable performance.

The ideal candidate must show clear ownership of strategic initiatives, executing projects and performing complex analyses, including independent root-cause analysis, in order to drive actionable business recommendations.

Location and Work Arrangement

Candidates must be based in or willing to commute to a Citizens hub 4 days on-site and 1 day remote: Johnston, RI OR Boston, MA

• Prepare analysis and reporting on key business metrics for management
• Articulate outcomes of analysis and relevant insights
• Develop presentations to communicate business performance and results to senior audiences
• Responsibilities will go beyond simply collecting data. Candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and sophisticated datasets and perform root cause analysis.
• Must show independence and autonomy. Will need to be able to balance a strong result focus with a high-quality bar and attention to detail.

Preferred Qualifications

• 1+ years of experience with SQL, SAS, Python, Alteryx and/or Tableau
• 2+ years of experience in business analysis
• 1+ years of experience in consulting
• Master’s degree in business or quantitative field such as Finance, Economics, Math, Statistics, Science, Engineering

Basic Qualifications

• Bachelor’s Degree in a quantitative field (Math, Economics, Finance, Statistics, Science, Engineering)
• Strong communication skills: Proven written and verbal communication credentials, with specific ability to convey data-backed analysis in an executive-level narrative
• Learning Agility: Successful track record of thriving in a fast paced, dynamic environment
• At least 1 year of experience in analysis
• Advanced Microsoft Excel and PowerPoint skills

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Mon – Fri

Pay Transparency

• The salary range for this position is $65-000-99,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 07/31/2026