Operations Manager - Aviation Partner Solutions

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 78,500+ employees!

We are currently recruiting for an Operations Manager to join our Aviation team in Dubai.

Scope: To support the efficient delivery of their Account Manager, as well as any other allocated contracts, in line with the commercial agreement. Ensuring delivery and service excellence, maintain profitability & customer satisfaction. Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained.

Liaise with the relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services. Support the Account Manager in the management, development, implementation, communication and delivery of all areas of responsibilities relating to Transport, Aviation & Logistics across the group.

Financial

• Develop and maintain operational performance of operations of the contract
• Facilitate on time deployments of all assets in line with client demand
• Understand the commercial aspects of the contract and monitor the operational management of the service
• Responsible for management of daily reporting with operational data to support the review of contractual financial performance
• Adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs

Customer

• Proactively manage the relationship with the client in line with the RACI matrix
• Manage contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level
• Provide ideas on initiatives to maximize efficiencies and potential opportunities

Process

• Analyses trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and creating improved processes
• Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization
• Responsible for Management Reporting, daily deployment data and driver performance
• Drive a culture within the team, focused on operational excellence and business performance
• Motivate the team members and influence positive behaviour
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process
• Establish and enforce quality control measures within processes, ensuring that the project meets or exceed expectations
• Create comprehensive documentation for key processes, promoting standardization across teams

Innovation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices
• Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation
• Working with key members of the other business units to obtain the information required to compile improvement proposals
• Utilize automation tools enabling delivery of best practice in transportation operating models

Selection Criteria

• Minimum 5 years of experience
• University or College education
• Transport Management
• Rostering and deployments
• Operation procedure awareness
• Customer relationship management
• Effective report writing skills