Senior Project Manager – ITSM / ServiceNow

Senior Project Manager – ITSM / ServiceNow

Location: Hybrid – New York City, NY (Wednesday/Thursday onsite)

Travel: Bi-weekly travel acceptable for non-local candidates

Experience Required: 14–20 years

Compensation

Target Base: $145,000–$165,000 + bonuses

Company Overview

At Inabia Solutions & Consulting Inc., we partner with organizations to deliver enterprise technology transformation initiatives that improve operational efficiency, service delivery, and business performance. Our teams specialize in consulting-led delivery models, enterprise modernization, cloud transformation, and digital engineering solutions for complex business environments.

Role Overview

We are seeking a highly experienced Senior Project Manager – ITSM / ServiceNow to lead enterprise-scale ServiceNow implementations within fixed-price consulting engagements. This role requires a confident delivery leader with deep expertise managing end-to-end ITSM implementations while balancing scope, budget, timelines, and stakeholder expectations in complex enterprise environments.

The ideal candidate will bring strong vendor-side consulting experience, exceptional client communication skills, and a proven ability to deliver successful ServiceNow programs across ITSM and adjacent modules.

Key Responsibilities

Program Delivery & Governance

• Lead end-to-end ServiceNow implementations in fixed-price delivery models.
• Manage delivery across ITSM, CMDB, ITAM, ITOM, and related ServiceNow modules.
• Own project planning, execution, governance, budgeting, risk management, and client communications.
• Ensure adherence to project milestones, financial controls, and contractual obligations.

Fixed-Price Delivery Management

• Maintain strict control over project scope, deliverables, and acceptance criteria.
• Manage change requests, financial forecasting, burn rates, and project profitability.
• Identify and mitigate delivery risks, escalations, and resource constraints proactively.

Client Engagement

• Serve as the primary client-facing delivery lead throughout the project lifecycle.
• Facilitate executive steering committee meetings, status reporting, and stakeholder communications.
• Lead requirement workshops and align business objectives with technical delivery.

Team Leadership

• Manage large, cross-functional delivery teams across business, technical, QA, and operations functions.
• Coordinate offshore/onshore delivery models and vendor collaboration.
• Mentor project teams while driving accountability and delivery excellence.

Required Qualifications

• 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.
• Proven experience managing fixed-price projects from the vendor/consulting side.
• Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.
• Experience leading implementations involving:
• ITSM
• CMDB
• ITAM
• ITOM
• Custom ServiceNow workflows
• Strong IT Services & Consulting background.
• Deep understanding of Waterfall and Hybrid delivery methodologies.
• Strong stakeholder management, communication, and governance experience.
• PMP, ITIL, or ServiceNow certifications preferred.
• Bachelor’s degree required.

Preferred Qualifications

• Public sector or government project experience
• Experience managing geographically distributed teams
• Strong change management and organizational transformation experience

Interview Process

• Virtual interview with Lead PM
• Virtual or onsite interview with Delivery Manager
• Final onsite interview with Hiring Manager

What Makes You Successful

• Strong executive communication and stakeholder management skills
• High accountability and ownership mindset
• Ability to thrive in complex fixed-price delivery environments
• Strong operational discipline and financial management capability
• Confident leadership style aligned with consulting delivery excellence

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