Professional Direct Delivery Manager (PDM) – Remote, USA (Bellevue, WA, Contract)-Japanese (written & spoken proficiency mandatory)

Job Title: Professional Direct Delivery Manager (PDM)

Location: Bellevue, WA (Remote, USA) Type: Long term- Contract (C2C) Experience Level: Senior (10+ years overall IT experience) Language Requirement: Japanese (written & spoken proficiency mandatory)

Job Description

Role Overview

We are seeking a Professional Direct Delivery Manager (PDM) to support Microsoft Azure Professional Direct Services. This customer‑facing role requires strong technical knowledge, customer advocacy, and bilingual fluency in Japanese and English. The PDM will act as the primary contact for Azure customers, helping them adopt services, resolve escalations, and drive improved customer experience.

Key Responsibilities

• Provide “lite advisory” support on Azure migration, architecture, development, and deployment topics
• Conduct customer onboarding sessions and clarify Professional Direct services usage
• Administer Windows Azure Optimization Report diagnostics and deliver results to customers
• Identify incident trends and assist with root‑cause analysis
• Serve as primary contact for reactive support escalations, providing advocacy and resolution assistance
• Collaborate with Microsoft teams (Azure Support, Engineering, Operations, Billing) to resolve escalated tickets
• Create and deliver new IP (webinars, tips & tricks, takeaways) for Professional Direct customers
• Communicate escalation findings clearly to executives within customer organizations and Microsoft
• Act as a strong customer advocate, listening and relaying customer voice within Microsoft
• Provide training and documentation feedback, updating role documentation as needed
• Work flexible hours across global time zones to support customers in US, UK, and Canada

Required Skills & Qualifications

Soft Skills

• Ability to quickly build trust and rapport with enterprise customers (CxOs, IT Directors, Architects)
• Passion for customer advocacy in technology domains
• Strong communication skills in English and Japanese (spoken & written)
• Ability to work independently and influence stakeholders without formal authority

Technical Skills

• Understanding of cloud vs. on‑premise computing fundamentals
• Technical knowledge of Azure platform and architecture
• Strong knowledge of Microsoft Windows platform
• Familiarity with networking concepts (VIPs, NAT, DNS)
• Experience with .NET (3.0/3.5/4.0), Visual Studio languages (VB, C/C#/C++), SQL Azure/SQL Server
• Knowledge of distributed application architecture, ALM, SOA
• Familiarity with load balancing, geo‑redundancy, CDN, VPN technologies
• Exposure to virtualization concepts and Hyper‑V administration

Experience

• 8+ years in IT roles
• 5+ years in systems development, network operations, or customer service
• 3+ years in application development (preferably cloud platforms)
• 1+ years in Azure development or Azure support

Education/Certifications

• Bachelor’s degree in Computer Science, MIS, or related field
• Preferred: MCSE, MCPD, MCAD certifications