Senior Technology (Gen AI) Delivery Manager

We are looking for a Senior Technology Delivery Manager to join the OW AI Program (Quotient Inside), Oliver Wyman’s internal AI transformation program focused on making OW an AI-native firm by end of 2027. This is a senior, high-impact role that acts as the deputy of the Build Team Workstream Lead, owning the operational, technical governance, and cross-functional coordination layer of the Build team; managing major third-party AI tool onboardings end-to-end; and providing continuity of Build team leadership when the Build Team Workstream Lead is absent.

The Senior Technology Delivery Manager will work closely with OWG Tech, Marsh Tech, the Build team’s AI PMs, and Product Strategy PMs to keep the AI program operating at pace, removing blockers, managing the daily operational queue, owning the consultant and business lead demand pipeline, and standing in for the Build Team Workstream Lead when required.

We will count on you to

• Lead the operational delivery of high-priority third-party AI onboarding engagements, including OpenAI and Anthropic, while ensuring compliance, configuration, and cross-functional coordination.
• Own the end-to-end Tech Onboarding and Marsh compliance process for significant tool onboarding requests, including intake, review, exception handling, and go-live readiness.
• Serve as the first point of contact for consultant and business lead requests related to AI experimentation, pilots, and deployments, triaging work and escalating strategic items appropriately.
• Partner with Product Strategy PMs, OWG Tech, Marsh Security, and vendor teams to keep the delivery pipeline moving, manage integrations, and identify risks early.
• Provide deputy leadership support as needed, representing the Build Team in meetings, maintaining continuity, and overseeing the Senior Tech Delivery Analyst.

What you need to have

• 8+ years of experience in technology delivery, governance, or operations roles, with 3+ years at a senior or lead level.
• Strong experience managing technology onboarding, compliance, or governance in a complex enterprise environment.
• Working knowledge of enterprise security and identity processes, including Tech Onboarding, Marsh security review, TLP, SCIM, SIEM, OKTA, and exception-based approvals.
• Excellent written and verbal communication skills in English, with the ability to engage credibly with senior stakeholders, PMs, and technical teams.
• Proven ability to manage a high-volume operational queue with rigor, pace, and strong attention to detail.
• Bachelor’s degree or equivalent experience in technology, computer science, or a related field.

What makes you stand out

• Experience in a consulting or professional services environment, with an understanding of fast-moving stakeholder demands and commercial priorities.
• Familiarity with Marsh infrastructure, internal processes, or the ability to ramp up quickly in a complex operating environment.
• Experience working in Agile delivery teams, including sprint ceremonies, backlog management, and tools such as ADO.
• Experience line managing or directing junior team members, including assigning work, reviewing output, and developing capability.
• Exposure to AI tools, large language models, AI governance frameworks, or enterprise AI onboarding processes.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $133,900 to $267,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.