Charter Specialist - Kitchener/Waterloo

Voyago is Hiring a Full-Time Charter Specialist!

Are you a relationship builder with a passion for customer service, organization, and creating unforgettable experiences? Join the Voyago team and play a key role in growing and shaping our Charter division!

As our Charter Specialist, you will be a vital part of our success by connecting with clients, managing charter opportunities, and helping bring new ideas and solutions to life. This is a full time position with an immdiate opening!

Your Role

• Build and maintain strong client relationships while delivering exceptional customer service
• Manage and coordinate all incoming charter requests from start to finish
• Oversee reporting and assist with tracking charter performance and opportunities
• Research, prepare, and bid on new charter opportunities to help grow our business
• Support special projects and play an important role in the continued success of our Charter division
• Work closely with the Operations Manager to promote new charter opportunities and develop creative solutions for customer inquiries
• Help identify new opportunities by staying connected with local events, community gatherings, and regional activities
• Perform additional tasks and responsibilities as assigned by the Manager to support the smooth operation of daily transportation services

Requirements

• Your Profile:
• You are a motivated, professional, and engaging individual who enjoys building connections
• You have outstanding customer service skills and a passion for creating positive client experiences
• You are highly organized and able to successfully balance phone inquiries, emails, and multiple priorities
• You have exceptional time management and problem-solving skills
• You possess strong communication skills, both written and verbal
• You are comfortable working independently while also collaborating with a team
• You can provide a clean criminal record search
• You have strong computer skills, including intermediate to advanced knowledge of MS Office (Word & Excel)
• You are comfortable navigating and engaging on social media platforms
• Experience in the transportation industry is an asset
• You have strong geographic knowledge of Kitchener/Waterloo and surrounding areas
• You are available Monday to Friday, 8:30am to 5:00pm (start and end times can be negotiated)
• Location:
• Our office is located at 499 Wabanaki Drive Kitchener ONThis position is 100% in office, remote work is not avaialble
• Hourly Rate:
• The rate for this position is $21.00/hour with full benefits after 3 months!

Benefits

The

Perks

• We offer free licence upgrade
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We offer our employees opportunities to build their own experience within a local, global Group
• Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process.
• Accommodations are available upon request of the internal or external applicant.
• If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted