Receptionist

Job Ref: NOB2656Branch: Nobu Hotel London Portman SquareLocation: London Portman Square, West LondonSalary/

Benefits

• £28,908 plus £7,000 service charge and benefits
• Contract type: Permanent
• Hours: Full Time
• Hours per week: 40 hours per week
• Posted date: 01/07/2026Closing date: 01/08/2026As a Receptionist at Nobu Hotel London Portman Square, you’ll be the welcoming face and guiding voice for our guests — ensuring every arrival, stay and departure is seamless, personalised and memorable.
• With a focus on genuine hospitality, attention to detail and Nobu’s crafted approach, you’ll play a vital role in shaping the guest experience from start to finish.
• You will
• Create a warm, welcoming and lasting impression for every guest
• Manage the full guest journey from pre-arrival to post-stay with care and precision
• Build genuine relationships with guests, especially VIPs and repeat visitors
• Provide attentive, natural and friendly service that reflects Nobu standards
• Answer guest enquiries and follow up promptly and professionally
• Maintain a tidy, presentable reception area with all necessary materials
• Be immaculately presented in correct uniform at all times
• Use OPERA proficiently to capture and manage guest information
• Anticipate guest needs and deliver personalised, crafted experiences
• Handle cashiering duties securely and manage a personal float accurately
• Resolve issues swiftly and empathetically, logging and following up as needed
• Uphold safety procedures and ensure secure access via the reception desk
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
• What We’re Looking For
• You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting.
• You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key.
• With a proactive attitude and a genuine passion for hospitality, you’ll ensure every guest feels seen, valued and cared for, the Nobu way.
• Benefits of Joining Our Team£1000 Refer a Friend Scheme
• Two hotel-wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within our hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty
• Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel.
• Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before.
• Helming from world renowned
• Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.

Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.

We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.

You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.