IT Project Manager

Cyberstreams offers 20+ years of top-tier IT services, adapting to market shifts,

expanding to Austin, TX. Expert team ensures client success across diverse industries.

Join us for competitive pay and benefits.

Cyberstreams has a 20+ year record of providing the most reliable and professional IT services in the greater Seattle area. We started in 1999 to create web-based video training for Microsoft, pivoted into low voltage cabling, and now our focus is on delivering managed IT services.

Because of our agile approach, we have successfully responded to digital transformation trends, updating our services based on changing market needs. Our recent expansion into the greater Austin, TX area opens up even more opportunity to join us.

We are a team of hardworking professionals who pride ourselves in the high quality of service we deliver to our clients. Though experts in our own domain, we are not afraid to navigate ambiguity and roll up our sleeves to learn something new when needed.

Our work is critical to the successful operations of a diverse portfolio of businesses, ranging from law firms, to manufacturing companies, to the Department of Defense contractors.

Check out our job listings to see where you can make the most impact! We offer competitive pay and this continually expanding list of great benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401k Plan with 5% matching
• 8+ Paid Holidays
• 1 Floating Paid Holiday for Birthday
• Unlimited Paid Time Off
• Paid Unlimited Everything Cell Phone Plan
• RocketLawyer Legal Benefits
• IdentityForce ID Protection, Insurance & Recovery Services
• United Airlines Discounts & Amenities, Fee Waivers, Help Desk
• Discount Programs: Rental Cars, 800-FLOWERS, GE Appliances
• Microsoft Store employee discounts via Home Use Program
• Company-sponsored and Paid Training Programs
• Tuition Reimbursement for Qualified Education
• Generous Maternity/Paternity Leave Options
• Ability to Setup Tax-Deductible Donations to Charities via Payroll

Job Description

The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Basic Functions

• Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results.
• Understand overall project objectives, as well as the role and function of each project team member.
• Ensure the project objectives and requirements are clear and agreed upon by all team members.
• Coordinate delivery and implementation of projects that meet quality assurance standards.
• Assist project team in design and development tasks.
• Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.
• Drive problem investigation and resolution as required.
• Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
• Design and maintain technical and project documentation.

Knowledge, Skills, and/or Abilities Required

• Improve customer perception and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate project issues that cannot be completed within agreed service levels.
• Communicate to customers by keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses as they occur.
• Understand processes by completing assigned training materials.
• Enter all work as activities, service tickets, or project tickets.
• Review IT & PM publications to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge and experience in cross-functional project management methods and techniques.
• Strong organizational, presentation, and customer service skills.
• Skill in planning and preparing written communications.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of project details.
• Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations

• Attained any combination of the following:
• BA/BS, preferably in business administration or a related field.
• 4 years of project management experience.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.