Vendor Operations Manager

The application window will be open until at least July 20, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.5 years of experience in operations or business management, and vendor management.5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications

• Project management certifications such as PMP, Six Sigma, etc.
• Experience in risk and change management.
• Experience in cost, quality, and relationship management.
• Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs.
• Excellent analytical and structured problem-solving skills.

About The Job

As part the Vendor Manager for the gUP Operations team, you will manage a team of vendors (suppliers) based across the globe that support scaling efforts with a variety of cross-functional teams for a host of exciting new products/service offerings from Google. You will use project and vendor management skills to recommend solutions that will help improve evolving workflows and prepare them for scaling.

You will be expected to manage a portfolio of vendor workflows that support process excellence, contribute to the long-term operational strategy and support model, and continuous improvements of business processes.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem.

Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $105000 - $152000 (USD) + 15% bonus target + equity + benefits

Responsibilities

• Learn more about benefits at Google .Monitor vendor performance, ensure compliance with goals, and manage invoices.
• Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.
• Develop and maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
• Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .