Project Manager, Scrum Master II

Ready to help us transform healthcare? Bring your true colors to blue. Ready to help us transform healthcare? Bring your true colors to blue. This is an exciting opportunity to join a dynamic team at the forefront of innovation at Blue Cross Blue Shield of Massachusetts.

We are seeking a motivated and experienced Project Manager to drive the implementation of our cutting-edge automation and Artificial Intelligence (AI) initiatives. This role is critical to advancing our enterprise AI strategy, improving operational efficiency, and ultimately enhancing the healthcare experience for our members.

The ideal candidate will have a passion for technology, a solid background in project management, and experience navigating the complexities of the healthcare industry. You will be responsible for managing the end-to-end lifecycle of projects, from initial concept to final deployment, ensuring they are delivered on time, within budget, and to the highest quality standards. This role is eligible for our Flex Persona.

For candidates local to our Boston, MA and Hingham MA offices.

Your Day to Day

Technical Liaison & Stakeholder Management: Serve as a technical Project Manager with the ability to bridge the gap between business objectives and technical execution, effectively collaborating with developers, architects, and engineering teams to ensure project alignment with technical standards.

Lead the end-to-end planning and delivery of multiple AI, Generative AI, and automation initiatives that support key business and operational goals. Facilitate key agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure continuous progress and team alignment.

Develop and manage detailed project plans, including scope, timelines, milestones, budgets, and resource allocation using tools like Jira and Clarizen. Serve as the primary point of contact for all project-related activities, effectively communicating status, risks, and dependencies to stakeholders at all levels of the organization.

Foster a collaborative environment, working closely with cross-functional teams including IT, Data Science, DevOps, business leaders, resolving impediments and ensuring clear communication. Proactively identify and manage project risks and issues, developing mitigation plans to ensure project objectives are met.

Support change management efforts by creating training materials, facilitating readiness sessions, and providing hands-on support to ensure the smooth adoption of new AI-driven tools and processes. Define and track Key Performance Indicators (KPIs) to measure the success and impact of automation and AI solutions. Ensure all project activities adhere to standards established by the technical project management office.

We're Looking For: Proven ability to manage complex technology projects, translating intricate challenges into clear, actionable plans. Excellent project management, organizational, and facilitation skills, with a track record of driving projects to successful completion. Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

Exceptional verbal and written communication skills, with the ability to articulate a compelling vision and project status to diverse audiences, from technical teams to executive leadership. A high degree of initiative, professionalism, and the ability to work independently in a fast-paced, dynamic environment.

Demonstrated ability to navigate complex organizational structures and build strong working relationships with key stakeholders.

What You Bring

• A Bachelor's degree in Business Administration, Information Technology, or a related field. 5+ years of experience in a project management role, preferably in a healthcare, insurance, or technology-focused environment.
• Direct experience managing projects in the areas of automation and/or Generative AI is strongly preferred.
• Solid understanding of project management methodologies such as Agile, Scrum, and Waterfall.
• Experience with project management software like Jira, Clarizen is a plus.
• Certifications such as Project Management Professional (PMP) or Certified Professional in Managing AI (CPMAI) is a plus. #LI-HYBRID Minimum

Education Requirements

• High school degree or equivalent required unless otherwise noted above Location Boston Time Type Full time

Salary Range

$116,820.00 - $142,780.00 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you.

You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences.

It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL. As an employer, we are committed to investing in your development and providing the necessary resources to enable your success.

Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans.

Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates. Our Commitment to You We are committed to investing in your development and providing the necessary resources to enable your success.

We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance. Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.