Field Operations Manager

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.

We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The Field Operations Manager will work closely with management to implement a variety of initiatives including process optimization/compliance projects. This role must have experience in applying six sigma methodology in a transactional, operations, or warehousing environment. The Filed Operations Manager will also lead our corporate customer service team.

This leader will work cross-functionally to drive results in a fast-paced environment and must be able to prioritize and lead projects with minimal direct supervision.

How You'll Create Impact

• Partner with Distributor leadership to achieve operational excellence.
• Detect trends and the ‘pulse’ of distributor personnel and customers.
• Collaborate with Distributor and corporate functional leaders to optimize processes while minimizing marketplace risk and facilitate sales growth.
• Lead selected project and program teams as assigned.
• Drive initiatives and other changes.
• Provide/support software training, facilitation, and hands-on support to drive business transformation activities and ensure long term adoption.
• Collect and analyze information to identify areas for improvement and improve the performance of the Distributor; Identify and share best practices among Distributors.
• Develop, document and roll out SOPs for operational workflow efficiency.
• Set and monitor KPIs related to areas of responsibility.
• Manage, coach and develop customer service team members.
• Support the resolution of AR-related invoice and payment discrepancies with customers.
• Monitor activities for direct sales return, complaints, shipping discrepancies, and product repairs.
• Ensure the accuracy and integrity of customer master data.

What Makes You Stand Out

• Experience leading a team.
• Ability to establish relationships quickly with a broad range of constituents. Must possess a collaborative style to work effectively throughout the organization.
• Able to influence actions and opinions of others in a desired direction, to exhibit judgment in leading others.
• Strong motivator with intuitive work style to develop novel solutions.
• Proficiencyin MS Office Applications, ERP systems, and Web-based applications.

Your Background

• Minimum Requirements: Bachelor's Degree and 4 years of relevant experience, or Associate's Degree and 6 years of relevant experience, or High School Diploma or Equivalent and 8 years of relevant experience
• 5-7 years of experience in driving continuous improvement activities preferred.
• Experience working in or with logistics, supply chain function preferred.
• Six Sigma Certification preferred.

Travel Expectations

Up to 25%

Expected Compensation Range

$105,000 - $115,000 CAD/annual.

Holiday and PTO provided. This is a new position.

EOE/M/F/Vet/Disability