Operations Manager

Job TitleOperations Manager

Job Description

Summary

Lead facilities operations across a major client portfolio, driving performance, safety and service excellence.

Job Description

Auckland, New Zealand | Full-TimeLead multidisciplinary trade teams on a major accountInfluence operations, strategy and commercial outcomesJoin a global leader with strong career development opportunities

About The Role

We have an exciting opportunity for an experienced Operations Manager – Facilities Services to lead the delivery of maintenance and project services across a large and complex client environment.

Based onsite at the University of Auckland, you will be responsible for overseeing multidisciplinary teams across Electrical, Plumbing, HVAC, and Carpentry services, ensuring exceptional service delivery while meeting contractual, commercial, safety and operational objectives.

This is a highly visible leadership role where you'll drive operational excellence, foster strong client partnerships, and create a high-performance culture focused on safety, quality and continuous improvement.

Key Responsibilities

• Lead the day-to-day delivery of facilities maintenance and minor works services
• Ensure contractual obligations, KPIs, and service level agreements are consistently achieved
• Oversee planned, preventative, reactive, and corrective maintenance programs
• Manage operational performance through effective planning, scheduling, and resource allocation
• Build and maintain strong relationships with clients and key stakeholders
• Lead, coach, and develop supervisors, technicians, tradespeople, and subcontractors
• Drive a strong safety-first culture and ensure compliance with all regulatory requirements
• Manage operational budgets, profitability, labour utilisation, and contract performance
• Identify and deliver revenue growth and service improvement opportunities
• Oversee subcontractor and supplier performance to ensure quality and compliance
• Drive continuous improvement initiatives across systems, processes, and service delivery

About You

• 8+ years' experience in facilities management, building services, maintenance services, or a related operational environment
• Proven experience leading multidisciplinary trade teams
• Strong understanding of Electrical, Plumbing, HVAC and Carpentry service delivery
• Demonstrated success managing complex service contracts and client relationships
• Strong commercial acumen with budget and financial management experience
• Excellent stakeholder engagement and communication skills
• Strong problem-solving and decision-making capabilities
• Full New Zealand Driver License
• About Cushman & Wakefield
• Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries.
• In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

• Leadership role on a high-profile and prestigious client account
• Opportunity to lead diverse trade and facilities management team
• Exposure to complex facilities and operational environments
• Strong career progression opportunities within a global organisation
• Collaborative and supportive team environment
• Opportunity to drive innovation, operational excellence and continuous improvement
• Diversity & Inclusion
• At Cushman & Wakefield, we are committed to fostering a diverse, inclusive, and respectful workplace.
• We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.INCO: “Cushman & Wakefield”