Service Delivery Manager

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary

The Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery of managed mobility services, ensuring high-quality performance, client satisfaction, and operational efficiency. This role serves as the primary point of contact for clients, aligning service delivery with contractual obligations and business objectives while continuously driving service improvement.

Key Responsibilities

• Customer Relationships – build relationships with internal and external customers through planned and unplanned meetings/touchpoints.
• Oversee mobile device management and carrier relationships.
• Deliver regular reporting on deployment status, and quarterly QBRs (if required).
• Order Management – work with internal teams to ensure orders get booked and go out on time.
• Inventory Management – manage the customer’s inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment.
• This includes customer owned inventory as well as spare pool inventory.
• Lifecycle Management – work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc.
• Problem solving – evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies.
• Act as the escalation point for customer related issues.
• Conduct root cause analysis and implement preventative measures.

Job Requirements

• Bachelor’s Degree (BA/BS) required.2+ years of experience in data analysis or a customer facing role.
• Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs).
• Excellent written and verbal communication skills, with an aptitude for data driven persuasion.
• High energy, proactive individual with a “hands-on” approach to problem solving.
• Exceptional time management, multitasking, and prioritization abilities.
• Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude.
• Continuous improvement mindset with a focus on customer satisfaction.
• Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
• Experience with an ERP system and ServiceNow (preferred).

Work Environment

This position is based in Alpharetta, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.