Customer Service Manager [IN-OFFICE]

• Ohio Department of Public Safety
• Bureau of Motor Vehicles/Field Operations/License Control
• Report in Location: 1970 West Broad Street, Columbus, OH 43223Work Hours: Monday
• Friday 8:00 a.m. - 5:00 p.m.THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do

• As a Customer Service Manager Under the direction of the Chief & Assistant Chief within the Bureau of Motor Vehicles (BMV) Field Operations License Control section to plan, coordinate, promote &/or direct assistance to respond to inquiries &/or requests for information for variety of clients & supervise assigned staff: Establish priorities & supervise subordinate personnel (e.g., provide developmental opportunities, coach staff to foster development, evaluate performance, approve section staffing levels, recommend discipline, etc.); Develop new procedures to facilitate training on driver license issuance & accurate telephone service provided to deputy registrars in conjunction with Assistant Chief, Chief, &/or other section managers;
• Prepare training materials & distributes to staff;
• Prepare ad hoc, weekly, & quarterly reports on statistical production levels of calls answered & customer service levels met.
• Click here to view full position description12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;
• AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;
• AND 1 course or 3 mos. exp. in public relations;
• AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;
• AND 1 course or 3 mos. exp. in public speaking, speech or communication;
• AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.
• Or equivalent of Minimum Class Qualifications for Employment noted above.
• Helpful Tips For Applying Be detailed when describing your current/previous work duties.
• The more the better!! Don't just write "see attached resume". Tailor your application for each position you apply for.
• You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked.
• If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
• Job

Skills

• Customer Service
• Agency Contact Name and Information
• Jennifer Pletcher, HCM Sr. Analyst
• JPletcher@dps.ohio.gov
• Unposting Date
• Jul 15, 2026, 10:59:00 PMWork Location
• Charles D Shipley Building
• Primary Location
• United States of America-OHIO-Franklin County-Columbus
• Compensation$30.22 per hour
• Schedule
• Full-time
• Classified Indicator
• Classified
• Union
• Exempt from Union

Technical Skills

• Management
• Professional

Skills

• Customer Focus
• Agency

Overview

Bureau of Motor VehiclesOversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.