Service Center Manager

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees.

If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today.

The Service Center Manager is a full-time position reporting to the AVP, Service Center. This position will manage 10 - 15 Service Professionals in the LPL Financial Service Center. The Service Center is the first point of contact for LPL Financial Advisors who have inquiries related to service and operational needs. The ideal candidate would have experience managing a Client Support call center team.

Responsibilities

• Handle Financial Advisor immediate escalations needing management contact and advanced support issues
• Monitor, coach, set performance goals, and motivate staff
• Help frontline agents with question from advisors and office staff.
• Assist in the training process of support staff.
• Track their training progress and decide when they have reached milestones to move them on the next level of training
• Administrative management duties: timecard approvals, interviews, review time off requests, track attendance etc
• Candidate must have proven ability to successfully manage multiple responsibilities and meet deadlines
• Provide superior customer service to a large base of financial advisors by handling incoming phone calls when needed including escalations
• Advise AVP/VP when there is a need for progressive counseling of a Service Professional.
• Assist in writing and presenting the action plan and guidance to improve the Service Professional’s performance
• Monitor Frontline ACD performance reports looking for trends and areas of improvement
• Interview and make staffing decisions for hiring Service Professionals
• What are we looking for?
• We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments.
• Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed.
• We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Job Requirements

• Experience as a team lead or manager of a team
• SIE required to apply.
• Series 7 can be obtained within 90 days of employment
• Preferences: Bachelor’s Degree or 6+ years progressive experience in related fields
• Financial services or FinTech experience
• Training in multiple skills Move Money, Transfers, New Accounts and Direct Business
• Call center or service center high volume call and team management
• Professional coaching certifications
• Knowledge of project management tools and techniques
• Experience managing hybrid employees (in-office and remote)

Pay Range

$66,744.00 - $111,240.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans.

The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best.

Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.

During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.EAC 5.19.26