Inside Sales Manager (Customer Growth & Expansion)

About Verifast

Verifast is an all-in-one identity verification platform trusted by property managers, lenders, brokers, and underwriters across the US and Canada. With hundreds of workflows and human-powered customer support, Verifast improves application efficiency by 90% while reducing false positives and negatives.

Transparency across the platform differentiates Verifast from its competitors and has resulted in an industry-leading reputation for trust.

About the Role

VeriFast is looking for an Inside Sales Manager to join our Revenue team.

This role is responsible for driving growth within our existing customer base by identifying upsell, cross-sell, and expansion opportunities. Working closely with our Account Management and Sales teams, you'll develop strategic account plans, build strong customer relationships, and help customers maximize the value they receive from VeriFast's solutions.

The ideal candidate is consultative, relationship-driven, and motivated by helping customers grow. You'll partner with Account Managers to uncover new opportunities, present additional solutions that align with customer needs, and drive expansion revenue across our existing customer portfolio.

If you enjoy building relationships, solving customer challenges, and turning opportunities into measurable business growth, you'll thrive in this role.

Key Responsibilities

• Own expansion revenue opportunities across VeriFast's existing customer portfolio.
• Drive upsell, cross-sell, and account expansion opportunities within existing customer accounts.
• Partner closely with Account Managers to identify, qualify, and pursue customer growth opportunities.
• Develop strategic account growth plans for key customers.
• Conduct discovery conversations to understand evolving customer needs, business goals, and new use cases.
• Present additional VeriFast products, services, and solutions that align with customer objectives.
• Build business cases, proposals, and pricing recommendations for expansion opportunities.
• Collaborate with Sales, Customer Success, Product, and Leadership to execute successful account growth strategies.
• Negotiate pricing, proposals, and contract expansions in partnership with leadership.
• Maintain an accurate pipeline, sales forecast, and activity tracking within the CRM.
• Build trusted relationships with customer stakeholders and executive decision-makers.
• Stay informed on industry trends, customer challenges, and competitive solutions.
• Continuously identify opportunities to increase customer value, retention, and recurring revenue.

What We're Looking For

We're looking for someone who is consultative, proactive, and driven by building long-term customer relationships.

You enjoy uncovering opportunities, solving customer challenges, and helping organizations grow through technology. You're comfortable leading commercial conversations, identifying upsell and cross-sell opportunities, and collaborating across teams to deliver value for both the customer and the business.

The ideal candidate is curious, organized, highly collaborative, and motivated by achieving revenue goals while creating exceptional customer experiences.

Qualifications

• 3+ years of experience in Inside Sales, Account Management, Business Development, Customer Success with expansion responsibilities, or a related B2B sales role.
• Proven success growing revenue within existing customer accounts through upselling, cross-selling, and account expansion.
• Experience managing consultative sales conversations and complex customer relationships.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Ability to identify customer needs and translate them into business solutions.
• Experience working with CRM platforms such as HubSpot or Salesforce.
• Strong organizational, forecasting, and pipeline management skills.
• Self-motivated with the ability to manage multiple opportunities simultaneously.
• Results-driven with a collaborative, team-first mindset.
• Experience in SaaS, fintech, identity verification, payments, HR technology, or a related technology industry is preferred.

Why Join VeriFast?

• Own a high-impact role focused on growing existing customer relationships and expanding revenue.
• Work alongside Sales, Customer Success, Product, and Leadership to help shape customer growth strategies.
• Build meaningful partnerships with customers while helping them maximize the value of VeriFast's solutions.
• Join a collaborative, fast-growing technology company where your contributions make a direct impact.
• Enjoy opportunities for professional development, career growth, and increased responsibility.

Location: Toronto, ON — Liberty Village Office

Work Arrangement: In Office or Hybrid preferred; remote may be considered depending on location and experience.

Employment Type: Full-Time

Compensation

CAD $85,000–$100,000 base salary plus commission.